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Woocommerce shortcodes are not working in the theme pages

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

scrumgum

Participant

September 6, 2024 at 12:00

Hi!
Trying to custom create order complete page as the theme default is 404 page
I create a page and place shortcode known by woocomerce
[woocommerce_order_details]
But it is not getting the order details after the order is being redirected to this page after completing an order.
Please make an order complete page to work or for all I care create a new one that will present the order details as required
Thank you

Please, contact administrator
for this information.

#413284 Copied Theme version: 9.4.1

1 Answer

Jack Richardson

Support staff

September 6, 2024 at 15:07

Dear @scrumgum,

I hope this message finds you well. We have reviewed the official WooCommerce documentation and were unable to locate the shortcode you mentioned. You can view the documentation here for reference: https://woocommerce.com/document/woocommerce-shortcodes/. It is possible that the shortcode in question is associated with a plugin that is currently inactive on your site.

Additionally, you mentioned that this configuration is set within the WooCommerce settings. However, we could not identify any such page in the settings as shown in your screenshot: https://prnt.sc/7Gl3NxQVtZUF. Could you please provide further details on where exactly this page is configured? Also, it would be helpful to know which themes you have previously tested where this functionality worked as expected.

Thank you for your cooperation. We look forward to your response to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

#413351 Copied
Tagged: repairing woocommerce shortcodes, solving woocommerce shortcodes, theme pages shortcodes issue, woocommerce shortcodes fix, woocommerce shortcodes not working, wordpress theme shortcodes solution, wordpress woocommerce templates
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