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WooCommerce Site Issues – Urgent/Multiple Issues

This topic has 8 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

CJMillar82

Participant

May 6, 2015 at 03:23

Issues with cart: https://equiflexsleeve.com/checkout/
URGENT!!!! Payment is duplicated on checkout page, there’s two places to enter payment and they cause a fatal error, and don’t let people place orders. This is top priority most important! The same issue happens with a Legenda theme whenever we try to use an updated version of WooCommerce. Please help!!!!

Shop page: http://equiflexsleeve.com/shop/
1) remove categories as we only have one category (left side of page)
2) remove filters / default sorting as we only have 2 products

Individual product pages: http://equiflexsleeve.com/product/equiflexsleeves-for-horses/ and http://equiflexsleeve.com/product/equiflexsleeves-for-ponies/
1) no short description is displaying no matter what I try to do or how I save it. It just disappears.

Please help! We need to go live with this tonight! Thank you!

Please, contact administrator
for this information.

#61897 Copied Theme version: 1.5.2 WooCommerce version: 2.3.8

7 Answers

CJMillar82

Participant

May 6, 2015 at 03:27

I posted this in the Royal thread – no idea why it got saved over here?!

#61898 Copied

Brian Johnson

Member

May 6, 2015 at 08:40

Hello CJMillar82

You are using old theme version. Current version is 1.7.1. Please update it from themeforest.net. Don’t forget to make backup of your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
The video tutorial is for Legenda theme but the process is identical.

With best regards
Brian Johnson

#61953 Copied

CJMillar82

Participant

May 7, 2015 at 01:28

I got the site fixed/updated but still need help with this:

Shop page: http://equiflexsleeve.com/shop/
1) remove categories as we only have one category (left side of page)
2) remove filters / default sorting as we only have 2 products

Individual product pages: http://equiflexsleeve.com/product/equiflexsleeves-for-horses/ and http://equiflexsleeve.com/product/equiflexsleeves-for-ponies/
1) no short description is displaying no matter what I try to do or how I save it. It just disappears.

#62282 Copied

CJMillar82

Participant

May 7, 2015 at 01:37

Also seeing cart issues: http://equiflexsleeve.com/cart/

There is no cart icon or shop icons in header and no way to get to the cart through the site without manually typing in the URL. There’s no cart icon in checkout either so you can’t edit your product selection at all.

In the cart, we’re also seeing issues where the totals are appearing twice at the bottom of the page. We resolved the duplicate buttons in checkout but the issue still exists on the cart page.

PLEASE help!

#62283 Copied

Eva Kemp

Support staff

May 7, 2015 at 08:31

Hello,

As I see cart icon is shown: http://storage1.static.itmages.com/i/15/0507/h_1430983660_3953771_4f2fb63ba9.png .
Also as I see you’ve already removed categories and filters from sidebar on Shop page and there is no double “Totals” on the Cart page: http://storage1.static.itmages.com/i/15/0507/h_1430983807_7422886_456c4a88c5.png .

Please clarify your issues with more details.

Thank you.
Regards,
Eva Kemp.

#62317 Copied

CJMillar82

Participant

May 9, 2015 at 17:16

We see the categories removed from the shop page, but the products are not centered.

We still can’t see the short description on the individual product pages.

The cart icon is back, and the site has been updated and all plugins are current. Please help thank you!

#62946 Copied

Eva Kemp

Support staff

May 11, 2015 at 09:35

Hello,

Did you make any changes in original files of the theme?

Regards,
Eva Kemp.

#63041 Copied
Tagged: issues, multiple, solutions, themes, urgent, woocommerce, wordpress
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