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Woocommerce theme installation was failed.

This topic has 8 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Rose Tyler

yuanyu

Participant

June 3, 2024 at 10:53

I purchased X store theme for woocommerce, try to install but failed.
please refer the attached error message and respond to me.
thank you.

Files is visible for topic creator and
support staff only.

#397871 Copied Theme version: 3

7 Answers

Rose Tyler

Support staff

June 3, 2024 at 11:26

Hello,

Thank you for getting in touch with us.

Please read our docs – https://xstore.helpscoutdocs.com/article/4-theme-package and watch video – https://youtu.be/4n1re0jKorc
It looks like you are trying to install the wrong archive (full package instead WP theme only).

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#397878 Copied

yuanyu

Participant

June 3, 2024 at 11:54

Hello,

thank you for quick response.
I installed the wordpress file only, but still failed.
please refer the login info and help to check.

Please contact administrator
for this information.

#397882 Copied

Rose Tyler

Support staff

June 3, 2024 at 12:44

Hello,

We’ve installed the theme and you can import demo content now.

We’ve disabled some 3rd-party plugins on your site, you will be able to activate plugins after the demo content import.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#397899 Copied

yuanyu

Participant

June 6, 2024 at 21:20

Hello,

Thank you for your kind support always.

I use the elementor product grid and I found in the <data source> query there is one option <best selling product >, but I can not find the <best selling product > category in product categories. I want to change the products in <best selling product > category of demo tamplete. Where can I find the <best selling product > category?

Thank you

Files is visible for topic creator and
support staff only.

#398521 Copied

Rose Tyler

Support staff

June 7, 2024 at 07:22

Hello,

We appreciate your prompt response.

In a default WooCommerce setup, the “Best Selling” products are typically displayed based on the number of sales. WooCommerce calculates product sales dynamically, and products with the highest sales count are considered the best sellers.

Best Regards,
8Theme’s Team

#398551 Copied

yuanyu

Participant

June 7, 2024 at 12:22

Hello,
Thank you for your quick response. noted.

The other data source such as”recently viewed products” and “related products” also displayed dynamically by Woocommerce ? That means I don’t need to do anything?

regards.

#398637 Copied

Rose Tyler

Support staff

June 7, 2024 at 12:45

Hello,

Yes, you are right.

Best Regards,
8Theme’s Team

#398645 Copied
Tagged: fixing failed woocommerce theme installation, resolve woocommerce theme installation error, solving woocommerce theme installation issues, troubleshooting woocommerce theme errors, woocommerce theme installation failure, wordpress theme installation problems, wordpress woocommerce theme installation failed
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