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WooCommerce unable to check out for customersx

This topic has 5 replies, 2 voices, and was last updated 12 minutes ago ago by jhawker81

jhawker81

Participant

November 21, 2024 at 15:27

First of all, I tried only to renew my support for mydoodlecanvas.com and I guess I purchased the theme again so know I am needing to request from a different license. How do I fix this?

For some reason on desktop during checkout the credit information disappears when trying to purchase an item. Mobile works fine on desktop and laptop. Customers are unable to purchase from their desktop.

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4 Answers

Rose Tyler

Support staff

November 21, 2024 at 16:31

Hello,

Thank you for reaching out to us.

As long as you have an active support period for at least one XStore license, you are welcome to post your inquiries on our forum. However, we kindly remind you to always include a link to the website in question when submitting your query, just as you have done this time.

Could you please record a video of the problem and let us know what browser you use?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

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jhawker81

Participant

November 21, 2024 at 16:34

Hi Rose,

will do. Give me a few minutes.

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jhawker81

Participant

November 21, 2024 at 17:04

Hi Rose,
I’m trying to upload a video, but I’m having issues. Is there any way you could fix this as an administrator?

Also, I know that when I turned off the “Advanced Layout” option, it worked, but I really want to leave that on, if possible.

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jhawker81

Participant

November 21, 2024 at 17:18

Hi Rose,

not sure what i did but seems to be working fine now.

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