Woocommerce update - by Rodrigo - on WordPress WooCommerce support

This topic has 21 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 30, 2019 at 14:28

    Hellooo…in there any problem about last woocomerce update?
    My site don’t shows wp bakery contents….I have activated under costruction plugin (private)
    Looks like the problem begin with the last woocomerce update
    Tks!!

    Please, contact administrator
    for this information.
    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2019 at 15:01

    Hello,

    There should not be any errors with the latest version of WC.
    Have you tried to disable all 3rd-party plugins? Have you cleared the cache?
    Please provide screenshots of problems and URL.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 31, 2019 at 08:07

    They are a lot of critical errors in home…(private)

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 08:15

    Dear,

    I asked about screenshots because on first sight all fine on your site – https://gyazo.com/3f1804444891a8cb97f908555f976afc
    Please describe in more details what exactly doesn’t work correctly. You can use such screenshot maker as Lightshot https://prnt.sc/
    Thanks in advance.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 31, 2019 at 08:56

    In unknow window the content is hidden http://prntscr.com/nvrvzw

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 08:59

    Have you cleared all cache (using a plugin on site and from server side)?

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 31, 2019 at 09:02

    I have cleaned all cache of my cache plugin…Is it not enough?

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 31, 2019 at 11:00

    I haver restored the site many days ago…but it doesn’t work 🙁

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2019 at 11:02

    Hello,

    1) We don’t see any problem with your site even in incognito mode https://gyazo.com/94c507de6d95fddb47a179396bff9bad
    2) ASM Valora para WooCommerce plugin causes error http://prntscr.com/nvtrtz Contact plugin author to fix this.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 31, 2019 at 11:05

    I don’t know what to do i see my site wrong and my hosting suport too, but you said that my site is Ok…the restores doesn’t works…an the provider of ASM Valora said that his pluigin is OK…nobody have a solution for me… and my site is down 🙁

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2019 at 11:58

    Hello,

    1) Try to disable the cache plugin at all and check.
    2) If plugin is ok then why do you get the error in console? It disappears once you disable plugin.I’m not telling you that plugin causes the main issue that you have but I’m sure about that error. You can disable plugin, clear cache and check.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    June 13, 2019 at 09:05

    Hello again Olga..I have disabled courier plugin and I have only one error in console (private) Do you know what it means?

    thanks!!!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 13, 2019 at 12:44

    Hello,

    I don’t see this error on your site, only missing smile fonts error http://prntscr.com/o1bwoy
    Have you sorted out?

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    June 14, 2019 at 10:08

    Hello…
    I see the error in Home…
    ErrorUtils caught an error: “Tried to listen to element of type click from Error: Cannot listen to an unde…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 14, 2019 at 10:38

    Hello,

    Sorry but maybe it’s you local browser problem. I don’t see any error message https://gyazo.com/72bc3f8dda5b145fa81012134673033d
    1) Try to enable the default WP theme and check if you still have the error
    2) Provide me screenshot or video when this error appears.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    June 14, 2019 at 11:04

    Ok..may be is browser’s error. If you say that it’s ok…I trust you 😉

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 14, 2019 at 12:03

    Hello,

    Yes, you can check the video I provided and from another PC.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    June 14, 2019 at 12:21

    In another Pc and with another browser, the home say me the same in console:
    ErrorUtils caught an error: “Tried to listen to element of type click from Error: Cannot listen to an unde…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.

    Looks like something about Facebook 🙁

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 14, 2019 at 13:37

    Hello,

    Yes, probably https://stackoverflow.com/questions/53279162/my-html-page-has-errorutils-caught-an-error-extried-to-listen-to-element but our theme does not include FB code.
    Maybe you use some third-party plugins. Anyway, that message should not affect any options.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    June 24, 2019 at 09:11

    Ok…so, It isn’t serious?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2019 at 10:10

    Hello,

    Don’t think that this is serious but we are not developers of the FB, so can’t guarantee. Contact FB support.

    Regards

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