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WooCommerce WooCommerce Infinite Scroll and Ajax Pagination, and Shop Page is not working properly

This topic has 15 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Jack Richardson

Lemuel Sulit

Participant

February 9, 2025 at 09:30

WooCommerce Infinite Scroll and Ajax Pagination Plugin is not working properly. Also the setting on WooCommerce (Shop) > Shop > Shop Page Layout > Pagination Type > Infinite Scroll is not working.

And in the shop page if you click the Load More, the other products will going to load. But, if you change the price to other currency or refresh the page, the first 12 products will disappear.

I tried to deactivate most of the plugins. But, still the problem is still there.

#433794 Copied

14 Answers

Rose Tyler

Support staff

February 9, 2025 at 11:22

Hello, Lemuel Sulit,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#433811 Copied

Lemuel Sulit

Participant

February 9, 2025 at 11:35

username and password sent to private content area

Please contact administrator
for this information.

#433814 Copied

Lemuel Sulit

Participant

February 9, 2025 at 11:39

another thing.. if I change the setting on setting on WooCommerce (Shop) > Shop > Shop Page Layout > Pagination Type > Infinite Scroll to other setting like AJAX PRODUCT PAGINATION, LOAD MORE BUTTON and INFINITE SCROLL.. The product images reduced by size and not looking good.

#433816 Copied

Rose Tyler

Support staff

February 9, 2025 at 15:16

Hello, Lemuel Sulit,

We appreciate your prompt response.

The Archive Products Builder via Elementor is currently activated on your website
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ Additional plugin for infinite scroll is not necessary, so we’ve disabled the WooCommerce Infinite Scroll and Ajax Pagination plugin and set the option – https://prnt.sc/m3lXKaca4kWc

Please clear cache (cache plugin and browser cache) and check the result.

Warm Regards,
The 8Theme Team

#433836 Copied

Lemuel Sulit

Participant

February 9, 2025 at 17:01

hi!

Thanks for the fast action on this case regarding Infinite Scroll. However, another thing is that when I refresh the page on Shop page. the first 12 products on the list disappears.

On this page https://palengkeonline.com/product-category/all-beverages/page/2/ there are 17 products. Once you refresh it, the first 12 products disappers.

#433847 Copied

Rose Tyler

Support staff

February 9, 2025 at 17:02

Hello, Lemuel Sulit,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#433848 Copied

Lemuel Sulit

Participant

February 9, 2025 at 17:16

FTP Access sent

Please contact administrator
for this information.

#433851 Copied

Lemuel Sulit

Participant

February 9, 2025 at 17:17

I am using Siteground for my hosting

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Lemuel Sulit

Participant

February 9, 2025 at 17:19

FTP Login Info from Siteground sent to private content area

Please contact administrator
for this information.

#433853 Copied

Jack Richardson

Support staff

February 10, 2025 at 10:46

Dear @Lemuel Sulit,

We hope you are doing well.

Regarding your inquiry, if you navigate to the second page of your shop, it is expected that only the products loaded on that specific page will be displayed. To clarify further, your shop currently contains 17 products, and the product display limit per page is set to 12. As a result, your shop is divided into two pages: the first page displaying 12 products and the second page displaying the remaining 5.

If you would like to increase the number of products displayed per page, you can do so by adjusting the settings in “Theme Options -> WooCommerce -> Shop -> Shop Layout”. Please refer to the following link for guidance: https://prnt.sc/xsTK-l4xGOaD.

Unfortunately, there is no option to display products from previous pages on the next page upon the initial load. If such functionality were implemented, it would mean that by the time a user reaches page 20, all products from the previous 19 pages would also be displayed, which is not a feasible solution.

Therefore, our recommended approach is to increase the number of products displayed per page, as this will allow more products to be visible without requiring additional navigation.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#433926 Copied

Lemuel Sulit

Participant

February 10, 2025 at 10:55

Hi,

Kindly check again. The current setting is Infinite Scroll and also set to 12 products per page. So, since it is in Infinite Scroll all the products are showing.

But, if you change the currency or just refresh the page.. The first 12 products are disappearing, only the last 5 products are showing after refreshing the page or after changing the currency

Thanks

#433930 Copied

Jack Richardson

Support staff

February 10, 2025 at 16:05

Hello @Lemuel Sulit
Could you please, provide us the correct FTP access to your web-site so we could check the solution for you ?
Kind regards,
Jack Richardson
The 8theme’s team

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Lemuel Sulit

Participant

February 10, 2025 at 16:55

FTP Access sent

Thanks

Please contact administrator
for this information.

#433964 Copied

Jack Richardson

Support staff

February 11, 2025 at 16:36

Dear @Lemuel Sulit,

I hope you are doing well.

Could you kindly check now? We have added some code snippets to your child-theme/functions.php, including the following:

add_filter('etheme_product_grid_list_load_more_url_history', '__return_false');

Please let us know if everything is working as expected.

Best regards,
Jack Richardson
8Theme Team

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