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Woocommerce_checkout_error - by KThomas - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

  • Avatar: Thomas_Tam
    KThomas
    Participant
    May 13, 2019 at 08:58

    Hi Support,

    I had an error on woocommerce checkout After I entered my credit card information and press payment.

    Please see my error link.

    Thanks and Best Regards,
    Thomas

    Please, contact administrator
    for this information.
    #213741 Copied Theme version: Legenda 3.10
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2019 at 09:04

    Hello,

    How does it work with the default WC theme – Storefront?
    We are theme support, so we are able to help with issues related strictly to our theme only.

    Regards

    #213742 Copied
    Avatar: Thomas_Tam
    KThomas
    Participant
    May 13, 2019 at 09:15

    Hi Rose,

    It should not relate the storefront. Maybe backend or I missing something in the setting? Not sure.

    Do I need to contact woocommerce or paypal?

    Thanks and Best Regards,
    Thomas

    #213743 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2019 at 10:29

    Hello,

    You can temporarily activate the Storefront theme on the site to be sure that the problem isn’t related to our theme. In this case, you need to contact the support of WooCommerce or PayPal.

    Regards

    #213745 Copied
    Avatar: Thomas_Tam
    KThomas
    Participant
    May 13, 2019 at 11:24

    Hi Rose,

    I reconnected with PayPal serval times. It worked now. It seems not very stable.
    I will double check it later again.

    Thanks and Best Regards,
    Thomas

    #213746 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2019 at 12:07

    Hello,

    Thanks for letting us know.
    Have a nice day.

    Regards

    #213752 Copied
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