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WooPress HTML5 Video (Visual Composer / Revolution Slider) on Safari / Firefox

This topic has 17 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

dlx

Participant

October 14, 2015 at 23:35

Hello!

Normally I use Chrome building my new site but today I had a look using Safari & Firefox. Unfortunately I saw no HTML5 Video is working there. Already invested 3 hours to update and test everything (installed latest version of the theme, updated all plugins, even deactivated all plugins that are not necessary) – nothing helped. The MP4/WEBM/OGG-Videos work fine on Chrome when inserting the URLs I added to Revolution Slider in a new tab. Even background video using VC works without problems on chrome.

Do you have any idea what may cause the problem?

Best regards,
Jan

Please, contact administrator
for this information.

#94009 Copied Theme version: latest (were to find? 0.0.1 can´t be true) WooCommerce version: 2.4.7

16 Answers

Robert Hall

Support staff

October 15, 2015 at 07:34

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#94029 Copied

dlx

Participant

October 15, 2015 at 07:42

Alright, here are the details.

Please, contact administrator
for this information.

#94032 Copied

Robert Hall

Support staff

October 15, 2015 at 08:29

We can’t view your site in FireFox or Safari browser, need authentication – login and password. http://prntscr.com/8rhj84

Regards,
Robert Hall.

#94049 Copied

dlx

Participant

October 15, 2015 at 09:18

Hi Robert,

please see my first post for the htaccess-auth.

Best regards,
Jan

#94065 Copied

Jack Richardson

Support staff

October 15, 2015 at 09:50

Hello,

Please show us a page where video should be shown.

Thank you.

Best regards,
Jack Richardson.

#94083 Copied

dlx

Participant

October 15, 2015 at 10:14

The video should be on top of the startpage http://wp-superheros.com/ – in Chrome (Mac) I see video here.

Best regards,
Jan

#94097 Copied

Jack Richardson

Support staff

October 15, 2015 at 10:28

Hello,

Do you mean this video http://storage5.static.itmages.com/i/15/1015/h_1444901232_3673870_91d68cbc4a.png ?
Please show a screenshot where it should be displayed.

Thank you.
Best regards,
Jack Richardson.

#94104 Copied

dlx

Participant

October 15, 2015 at 10:40

Yes! That´s correct!

The links to MP4/WEBM/OGG are:

http://wp-superheros.com/wp-content/uploads/2015/02/wp-superheros_startseite_2.mp4
http://wp-superheros.com/wp-content/uploads/2015/02/wp-superheros_startseite_2.webm
http://wp-superheros.com/wp-content/uploads/2015/02/wp-superheros_startseite_2.ogg

Best regards,
Jan

#94112 Copied

Jack Richardson

Support staff

October 15, 2015 at 10:46

Hello,

As I see the video is shown on home page at the top:
http://storage2.static.itmages.com/i/15/1015/h_1444902274_5455813_a1ef6535c2.png
What browser can’t you see the video in?

Best regards,
Jack Richardson.

#94116 Copied

dlx

Participant

October 15, 2015 at 11:10

Hi Jack,

I´ve tested this on Firefox, Safari & Opera on the Mac – no video is shown. Only Chrome (Mac) is fine.

Safari: no Video, no previewimage
Firefox: no Video, but previewimage
Opera: no Video, but previewimage

Even tried the background-video-effect form Visual Composer – same result.

Best regards,
Jan

#94124 Copied

Jack Richardson

Support staff

October 15, 2015 at 11:31

Hello,

When checking your site in Safari additional authorization is being asked to view the video:
http://storage9.static.itmages.com/i/15/1015/h_1444904966_1570389_89c47afcdb.png . This window is shown behind the browser.
Try to disable additional authorization for your site and check video after that.

Best regards,
Jack Richardson.

#94129 Copied

dlx

Participant

October 15, 2015 at 13:33

Hi Jack,

ok, I put the videos on an other domain. I even removed all authorization for testing this. The problem still remains… 🙁

Any idea?

Best regards,
Jan

#94177 Copied

dlx

Participant

October 15, 2015 at 15:35

Hi Jack,

found a solution for Safari!
Used an other converter for the videos and now the video is being showed. On Firefox I still have the fallbackimgae, but I´ll check this on a PC later, too.

Thanks for your help!
Jan

#94221 Copied

Jack Richardson

Support staff

October 15, 2015 at 16:05

Hello,

Please check the video on PC and let us know.

Thank you.

Best regards,
Jack Richardson.

#94224 Copied

dlx

Participant

October 16, 2015 at 10:43

Hi!

Works on Firefox on the PC – so that´s fine for me.

Thanks for your support!
Jan

#94368 Copied

Jack Richardson

Support staff

October 16, 2015 at 12:14

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#94383 Copied
Tagged: firefox, html5, revolution slider, safari, templates, video, visual composer, woocommerce, woopress, wordpress
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WooPress HTML5 Video (Visual Composer / Revolution Slider) on Safari / Firefox

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