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Woopress theme update not working - by Sahilsharma_bs

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

Sahilsharma_bs

Participant

March 30, 2020 at 09:28

Hello there,
I am trying to update my copy of woopress. The theme can be updated and then it says me to update woopress core which throws error:

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The installed copy of theme was added by a freelancer of fiverr but we have bought our own license now.

If i make the update , delete the old woopress core and reinstall the updated plugin, my updates on some pages are getting lost and the “theme options” under WordPress shows an error:–

You are not allowed to access this page.

Please assist

#232139 Copied Theme version: WooPress - 8theme WordPress theme Version: 5.0.1 WooCommerce version: Version 4.0.1

5 Answers

Olga Barlow

Support staff

March 30, 2020 at 18:29

Hello,

Update error appears because your theme was activated at other domain that you use it now. So, go to WooPress settings > deactivate theme and activate it again using your own purchase code. After that you’ll be able to go to Dashboard > Updates > and update theme and plugin to latest versions.
Or provide us with WP Dashboard and FTP access to your site and we’ll check and help you.

Regards

#232173 Copied

Sahilsharma_bs

Participant

April 3, 2020 at 10:42

Hello sir,
I tried it but it does not seem working that way too. Many important updates are lost as well as ” theme options ” remains inaccessible.

Please assist with the update once.

Please contact administrator
for this information.

#232512 Copied

Olga Barlow

Support staff

April 3, 2020 at 13:20

Hello,

1) Log in to your Cloudflare account to allow to flush CDN cache http://prntscr.com/rs9qeb
2) Provide us with FTP access.

Regards

#232518 Copied

Sahilsharma_bs

Participant

April 3, 2020 at 13:47

Hello,
Thanks. I see you people did make a child theme. The update seems successful. I cleared cache from cloudflare

Do you people still need access to ftp ?

#232519 Copied

Olga Barlow

Support staff

April 3, 2020 at 15:26

Hello,

If you cleared the cache and everything works fine then we don’t need access.

Regards

#232533 Copied
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