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WooPress version 4.5.3 displays wrong product in "add-to-cart" section

This topic has 14 replies, 3 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

hugompalma

Participant

December 4, 2018 at 18:26

Hi,
this is a very weird behavior that i started getting after updating to version 4.5.3.

One of my products actually shows in the “add-to-cart” section of the page information regarding another product that is in the same category.

The description, reviews,etc are all correct. It’s just the upper section with the price, start reviews and small description that is wrong.
While trying to figure this out, if i change the category of the product whose information is showing to another then it it shows the correct information. But, i can replicate the problem with other products by simply changing their category.

This is very weird.
I came to the conclusion that the problem was the theme because when i change one of the default themes everything works fine.

#205387 Copied Theme version: 4.5.3 WooCommerce version: 3.5.2

13 Answers

Rose Tyler

Support staff

December 5, 2018 at 10:03

Hello,

Did you make changes in template files?
Try to disable all 3rd party plugins to check if one of them causes the problem.
Please provide screenshots and links for better understanding the problem. Also, provide temporary wp-admin access so we can take a closer look.

Regards

#205416 Copied

hugompalma

Participant

December 5, 2018 at 17:03

Hi, i didn’t make any changes to the template files.
I tried disabling all other plugins, the problem still exists.

Adding more info on the private area.

Please contact administrator
for this information.

#205459 Copied

Olga Barlow

Participant

December 5, 2018 at 18:14

Hello,

Provide me also FTP access to your site to check problem in more details.

Regards

#205463 Copied

hugompalma

Participant

December 5, 2018 at 18:28

Ok, but please don’t disable plugins and leave them like that. This is a live website.

#205464 Copied

Olga Barlow

Participant

December 5, 2018 at 18:37

Ok. We had to test how it works if third-party plugins are disabled to make sure that problem appears and related to our theme only.

Waiting for your FTP.

Regards

#205465 Copied

hugompalma

Participant

December 5, 2018 at 18:38

Why has the order of my products changed and some fonts too ?

#205466 Copied

hugompalma

Participant

December 5, 2018 at 18:47

I’ve reverted back the changes. Please be careful when experimenting.

#205468 Copied

hugompalma

Participant

December 5, 2018 at 18:59

FTP information on the private area.

Please contact administrator
for this information.

#205470 Copied

Olga Barlow

Participant

December 6, 2018 at 17:31

Hello,

Check now, please.

Regards

#205553 Copied

hugompalma

Participant

December 6, 2018 at 17:35

It seems to be working correctly now. Thanks.

I noticed that the product page now has at the top “DESCRIÇÃO DO PRODUTO” and the next product button. Can you please revert that change?

Can you please explain what the fix was ?

#205554 Copied

Olga Barlow

Participant

December 7, 2018 at 12:26

Hello,

I don’t see that text because it’s hidden in your child theme style.css. Problem with product was caused by the navigation to the prev/next product. We improved the code to fix the problem. Changes were made in parent theme woo.php file because this fix will be included in the next theme update.

Regards

#205599 Copied

hugompalma

Participant

December 7, 2018 at 17:17

Ok. Thank you very much for your help.

#205633 Copied

Rose Tyler

Support staff

December 11, 2018 at 09:45

Hello,

You’re welcome!

Regards

#205766 Copied
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