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WOOPRESS & WOOCOMMERCE 2.6 - by Jimbo

This topic has 27 replies, 4 voices, and was last updated 8 years, 3 months ago ago by Rose Tyler

Jimbo

Participant

July 9, 2016 at 19:58

Hello,

Has the theme been updated to work with 2.6 ?

Is WOOPRESS 2.9 fully compatible ?

I have an issue on deleting the cart, blank page?

No return to shop or your cart is empty message?

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26 Answers

Jimbo

Participant

July 9, 2016 at 20:23

Looks like I’m going to have to revert the theme to the previous version.

Your updates are frustrating, they always break functionality!

Website now moves from side to side on mobile, a gap of 5 pixels or so!

You should make sure it’s compatible with WOOCOMMERCE 2.6 also.

Seems you guys are releasing lots of other themes when you have issues not fixed with your current themes.

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Jimbo

Participant

July 10, 2016 at 13:53

When will you be updating your theme please?

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Eva Kemp

Support staff

July 11, 2016 at 08:32

Hello,

Please provide us with correct FTP and WP admin credentials. Our developers will fix this issue for you.

Thank you.
Regards,
Eva Kemp.

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Jimbo

Participant

July 13, 2016 at 11:41

Hi,

has the woo press new version been released?

i have confidential client information so would rather keep access to a minimum.

thanks

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Eva Kemp

Support staff

July 13, 2016 at 15:09

Hello,

We’ve sent updated theme archive to your email address. Please check it and reupload theme files.

Regards,
Eva Kemp.

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Jimbo

Participant

July 17, 2016 at 23:44

Hi,

Did not receive this?

Have you uploaded the updated theme to themeforest?

You now have this working with the latest woocommerce??

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Eva Kemp

Support staff

July 18, 2016 at 11:55

Hello,

Please write your email address in Private Content and we’ll resend the archive.

Regards,
Eva Kemp.

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Jimbo

Participant

July 30, 2016 at 15:28

sorry for the delay in getting back to you, is the latest woopress uploaded to Themeforest?

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Jack Richardson

Support staff

July 31, 2016 at 11:34

Hello,

Yes, you can download the latest version https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 .

Best regards,
Jack Richardson.

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Jimbo

Participant

July 31, 2016 at 14:08

thank you Jack, and this is now fully working with woocommerce 2.6+ ?

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Jack Richardson

Support staff

July 31, 2016 at 14:13

Hello,

This theme version is compatible with Woocommerce 2.6.*.

Best regards,
Jack Richardson.

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Jimbo

Participant

August 2, 2016 at 18:33

I have updated the theme and still you have not resolved the issue of it moving side to side on mobile (iPhone) causes a gap on the right side which looks bad! ONLY IN PORTRAIT MODE!!!!

You have still not resolved this even though you have updated to 2.9.1 ??

Please check on mobile (Website in private)

If you can’t resolve this I need to communicate with Olga as this issue has been ongoing for a long time.

Please, contact administrator
for this information.

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Jimbo

Participant

August 3, 2016 at 11:23

Still waiting for a resolution guys?? No reply?

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Jimbo

Participant

August 3, 2016 at 11:25

No reply?

Should I contact the manager Olga to request help?

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Rose Tyler

Support staff

August 3, 2016 at 12:55
Hello,

Sorry for the delay.
Please add this code in Theme Options -> Custom CSS -> Custom CSS for mobile
```
.navbar-right .navbar-right {
    left: 5px;
}
```
Regards,
Rose Tyler.
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Jimbo

Participant

August 3, 2016 at 13:52

Rose,

Your solution does nothing to fix this issues and that’s not the cause.

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Jimbo

Participant

August 3, 2016 at 14:22

Hi,

has this something to do with the issue?

http://stackoverflow.com/questions/25099517/disable-touch-panning-for-body-of-site-on-mobile-devices

I really need this sorting out, I have contact the Manager so hopefully they will get back?

It gets frustrating to have to go back to version 2.8 all the time.

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Jimbo

Participant

August 3, 2016 at 14:30

What files did you change from 2.8 to 2.9 that might change how the page moves from left to right?

Woopress 2.8 works fine??

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Rose Tyler

Support staff

August 3, 2016 at 14:39

Hello,

Please, provide screenshot for our better understanding and highlight what exactly you want.

Regards,
Rose Tyler.

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Jimbo

Participant

August 3, 2016 at 14:52

Rose,

please escalate this to a manager as you do not understand, I have requested contact from a manager (Olga)

As I have already said, the website in Portrait mode on Mobile when you move your finger left to right it moves creating a band of white space!

it did not do this on wootheme 2.8 so you guys have changed something within the code to change the responsive design.

I include a picture, also if you move your finger on the footer it moves and shows a band of white space, YOU HAVE TO USE A MOBILE PHONE ELSE YOU WILL NOT SEE WHAT IS HAPPENING!

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Rose Tyler

Support staff

August 3, 2016 at 15:24
Hello,

Please try add this code in Theme Options -> Custom CSS -> Custom CSS for mobile
```
.navbar-right .navbar-right {
    left: -13px;
}
.header-logo {
    margin-left: -17px;
}
```
Regards,
Rose Tyler.
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Jimbo

Participant

August 3, 2016 at 15:48

Rose,

you are giving me codes that do not fix this issue, you have to means test the code before you give them out which you are obviously not doing! have been on to my website using a mobile phone in portrait mode and attempted to move your finger left and right over the content areas I have mentioned? seems not.

on wootheme 2.8 the content did not move, it was fixed … but since updates 2.9 and 2.9.1 the content moves? what do you not understand about that?

THE CODES DO NOT WORK

Please escalate this to a manager, I have sent an email requesting help from a manager.

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Rose Tyler

Support staff

August 3, 2016 at 16:02

We have an online chat. Please write to us here https://www.8theme.com/demo/xstore/ http://prntscr.com/c153zj http://prntscr.com/c153jn

Regards

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Jimbo

Participant

August 3, 2016 at 16:08

I have sent an email ” Contact the Manager

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Jimbo

Participant

August 4, 2016 at 15:42

Please mark as resolved, this has now been resolved by email.

Thank you!

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Rose Tyler

Support staff

August 4, 2016 at 18:01

You’re welcome!

Regards

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