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WooZone Plugin Causing 500 error - by kirkapotter

This topic has 2 replies, 2 voices, and was last updated 7 years ago ago by Olga Barlow

kirkapotter

Participant

November 9, 2017 at 18:10

DEBUG.LOG
PHP Warning: Unknown: open(tmp\sess_suj9s0c7eh0vfl5g4bgo6qfvo0, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (tmp) in Unknown on line 0

>> After installing WooZone v.9.0.4.3 (by AA-Team), both the website (front end) and admin showed a 500 error.

>> Deleting the WooZone plugin eliminates the issue.

>> Activating Debugging allowed access to both (website & admin), but showed the above errors at the bottom of the page.

After about 22 hours of research, speaking with hosting support, communications with 8Theme, and personal experimentation…

——————————————————————————————–
8Theme Tech Support provided me with this information:
Author response

Hello,

1) If you check the error you’ll see that this issue is related not to our theme but to server environment that you use. Read this post http://www.shdon.com/blog/2014/05/09/php-why-might-session_start-fail-claiming-no-such-file-or-directory

Contact your hosting provider to fix the problem with your sessions.
——————————————————————————————–

>> I was able resolve the 500 error on the website side by doing the following:

create tmp folder – set permissions to 777
create .user.ini file with “session.save_path = tmp”
create php56.ini file with “session.save_path = tmp”
(not sure why I had to do both, but that’s what worked)

==> I am still showing the same errors above on the admin side.

I’ve started completely over with a new WordPress installation running the XSTORE theme with default demo content and plugins provided with theme (+akismet).

I’m on an old Windows server running iis7 and PHP5.6 – this is definitely not a great thing…

WP Version: 4.8.3
WP Memory Limit: 1 GB
WP Debug Mode: ✓
Language: en_US
Server Environment
Server Info:
Microsoft-IIS/7.0
PHP Version: 5.6.30
PHP Post Max Size: 120 MB
PHP Time Limit: 320
PHP Max Input Vars: 2000
MySQL Version: 5.5.51
Max Upload Size: 100 MB
GZip: ✓
MB Strings: ? ✓
Theme Name: ? XStore Child
Version: ? 0.0.1
Child Theme: ✓
Parent Theme Name: ? XStore
Parent Theme Version: ? 4.12
Active Plugins (13)
Redux Framework by Team Redux – 3.6.7.7
CMB2 by CMB2 team – 2.2.5.3
Contact Form 7 by Takayuki Miyoshi – 4.9.1
Cookie Notice by dFactory – 1.2.40
XStore Core by 8theme – 1.0.18
WPBakery Page Builder by Michael M – WPBakery.com – 5.4.2
MailChimp for WordPress by ibericode – 4.1.11
Massive Addons for Visual Composer by MassivePixelCreation – 2.2
Slider Revolution by ThemePunch – 5.4.6.2
WooCommerce by Automattic – 3.2.3
WooZone – WooCommerce Amazon Affiliates by AA-Team – 9.0.6.4
YITH WooCommerce Compare by YITHEMES – 2.2.2
YITH WooCommerce Wishlist by YITHEMES – 2.1.2

Any

#177255 Copied Theme version: 4.12 WooCommerce version: 3.2.3

1 Answer

Olga Barlow

Support staff

November 13, 2017 at 14:44

Hello,

If you have problems with saving sessions you need to solve this with your hosting provider. I would like to help you but, unfortunately, we don’t support issues about your web hosting or server environment. We can fix any issue if it’s related to theme files but if it’s related to hosting we can do nothing and you need to solve it with hosting support.

Regards

#177456 Copied
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