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Wordfence from the XStore Plugins Installer cannot be enabled before it’s activated – no activation

This topic has 2 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

Mendel Birnbaum

Participant

July 29, 2024 at 09:53

Hello, I installed the Wordfence from the XStore Plugins Installer, and according to the scriinshot it’s not fully installed because it’s not activated.

I referred to your documentation Regarding Third-Party Plugin Purchase Codes via the following link: https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
and review the article available at Plugins Update Guide https://www.8theme.com/documentation/xstore/plugins/plugins-update/ but couldnt find anything related to the Wordfence and how to activate it.

Thanks.

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#407518 Copied Theme version: 9.3.16

1 Answer

Luca Rossi

Support staff

July 29, 2024 at 10:57

Hi @Mendel Birnbaum,

We would need access to your WP Admin and FTP accounts to further investigate and address the problem.

To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

Thank you for your cooperation and assistance. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#407549 Copied
Tagged: enabling wordfence in woocommerce, troubleshooting wordfence activation, woocommerce wordpress themes, wordfence activation issue, wordfence xstore plugin error, wordpress wordfence solution, xstore plugins installer
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