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Wordpress administration to slow with woocommerce

This topic has 28 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

Pablo

Participant

February 11, 2015 at 12:49

Hi Guys!
I was begun setting up of my first installation of WordPress theme, and although of my bandwidth is very high, and the server also, the administration of my WordPress is to slow, much more when I’m use of any of plugins bundled in the theme.
Some idea?

thanks!

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27 Answers

Pablo

Participant

February 11, 2015 at 15:03

Sorry i have say with WoooPress…

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inclousiv

Participant

February 11, 2015 at 15:39

Hi, we have the same problem.

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Robert Hall

Support staff

February 11, 2015 at 15:49

Hello,

Please try to test the speed of your website with the Default WordPress theme.
Is there a difference?

Regards,
Robert Hall.

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inclousiv

Participant

February 11, 2015 at 16:02

Yes, there is a big difference => default WP theme works.

We just tried out… The system becomes very, very slow (not possible to work) obviously after activating the recommended plugin WooCommerce. If we deactivated the plugin, everything is okay. But it doesn’t make sense since we need the plugin.

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inclousiv

Participant

February 11, 2015 at 16:13

It seems that the problem occurs only to editing pages when the WooCommerce Plug-ins is activated.

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Robert Hall

Support staff

February 11, 2015 at 16:14

Hello @inclousiv,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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inclousiv

Participant

February 11, 2015 at 17:14

Please find below our private content.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 11, 2015 at 18:03

Hello @inclousiv,

That notification doesn’t mean something is wrong with your site.
It’s shown because we edited some woocommerce files in the directory wp-content/themes/woopress/woocommerce and files versions differ in wp-content/themes/woopress/woocommerce and wp-content/plugins/woocommerce/ directories.
You shouldn’t worry. It won’t affect your site work.

Regards,
Eva Kemp.

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Pablo

Participant

February 11, 2015 at 18:39

For me the problem still persist, with or without woocommerce activated, when I go to Theme Options is a lot of time to open this panel, I tested the physical memory, amount of processes and bandwidth usage in my hosting cPanel, and the processes and physical memory reaches the limits.
I needed show to my customer today a demo page running in his domain, but I have no time now.
please help me!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 11, 2015 at 19:06

Hello @Pablo,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

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inclousiv

Participant

February 11, 2015 at 19:15

Please see below private content

Please, contact administrator
for this information.

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Pablo

Participant

February 11, 2015 at 19:32

here is the FTP account credentials

Please, contact administrator
for this information.

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Pablo

Participant

February 11, 2015 at 19:46

…every time I make a change in theme options and save it, I have to wait about a minute for the panel load, and continue working, is a lot of time!

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Eva Kemp

Support staff

February 12, 2015 at 09:48

Hello @inclousiv,

Please try to disable other 3rd-party plugins and check your site loading again.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

February 12, 2015 at 09:52

Hello @Pablo,

We’ll release a new theme update soon where some bugs will be fixed.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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inclousiv

Participant

February 12, 2015 at 18:15

Hi Eva, we did try so. But it’s still nearly impossible to work with the theme.

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Eva Kemp

Support staff

February 12, 2015 at 19:14

Hello @inclousiv,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

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inclousiv

Participant

February 12, 2015 at 19:32

see below FTP credentials.

Please, contact administrator
for this information.

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inclousiv

Participant

February 13, 2015 at 12:17

We have just installed the update of the theme, but no improvement.

Please, contact administrator
for this information.

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Pablo

Participant

February 17, 2015 at 17:13

Hi Eva, thanks for your help.
I still face to the same problem, when I try load the “theme options” or when I go to create or edit a page, this options are too slow to load, in “theme options” cases, it takes about 1:05 min to load, for first load or when I save the changes.
Look if I need spent this huge amount of time every time I change something, for more great and cool what be this theme, not work for me.
Can you help me to solve this problem?
Thanks!

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Pablo

Participant

February 17, 2015 at 18:22

I did the update but the problem still happens…

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Pablo

Participant

February 18, 2015 at 22:39

Hi guys!
have you some idea, any kind of news?
I realy need an answer to decide!
thanks!

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inclousiv

Participant

February 18, 2015 at 23:22

Unfortunately EightTheme didn’t answer to our private message and critics. Therefore we allow us to answer your question in public, Pablo.

We can only recommend to change the theme. We did it and we are more than happy with Flatsome by UX-Themes. Although we had to spend again money for a theme, we saved a lot of money by not wasting time anymore. Flatsome works perfectly without any troubles.

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Pablo

Participant

February 19, 2015 at 15:12

Hi Inclusive,
I understand you, and I glad for you, but I just purchase this theme, I showed it to my customer, I do not have resources to purchase other theme and i won’t purchase another, I want this theme works as 8theme promised.
I will expect an answer of Eva, Robert or somebody.
Think they are a good developers and they will find the solutions what I need

#43743 Copied Theme version: 1.2 WooCommerce version: 2.3.4

Eva Kemp

Support staff

February 19, 2015 at 15:33

Hello @Pablo,

Our developers checked speed of the site loading and we can confirm it’s really loading slowly, but that is caused by a server where your site is located, it’s responding too long.
Concerning this issue, you have to contact your hosting provider.

Sorry for inconveniences.
Regards,
Eva Kemp.

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Pablo

Participant

February 19, 2015 at 16:09

Eva thanks for your fast reply.
I checked whith my server provider and yes the problem was in the server configuration, more specifically, in the configuration of firewall for applications, for previous attacks from your ip range my server provider has blocked this range and any request of my woopress panel was blocked and the server has given me a timeout answer.
I already requested to unblock that and “theme options” and the upload of demo contents works finely.

Thanks a lot for your help and concern.
For my this ticket is done!
Greetings from Uruguay

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Eva Kemp

Support staff

February 19, 2015 at 17:19

Hello @Pablo,

We’re glad the issue has been resolved.

If there are any questions feel free to ask us.

Thank you.
Regards,
Eva Kemp.

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Tagged: admin, best selling, persuasive, slow, themes, woocommerce, wordpress
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