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WordPress caught an error with one of your plugins, XStore Core.

This topic has 6 replies, 3 voices, and was last updated 15 hours, 35 minutes ago ago by Birdlife

Birdlife

Participant

November 10, 2024 at 20:25

Hello
These seems to be an error in this plugin that is causing the website to not load properly, would you please have a look and advise what to do?

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5 Answers

Rose Tyler

Support staff

November 11, 2024 at 08:07

Hello, Birdlife,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Birdlife

Participant

November 11, 2024 at 20:16

HI
Please check the private area

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Birdlife

Participant

November 12, 2024 at 14:54

hello
would you please share an update

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Jack Richardson

Support staff

November 12, 2024 at 15:17

Dear @Birdlife,

I hope this message finds you well.

Unfortunately, the FTP access credentials you provided appear to be incorrect. Could you kindly verify and test the credentials on your end to ensure they are accurate?

Also, we noticed that it is unable to edit your home page with Elementor builder now so it might be caused by some additional plugins installed on your web-site. We can recommend you to test it with default theme such as Hello Elementor or Storefront and if the issue is still there then the issue should be related to the Elementor’s plugin code.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

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Birdlife

Participant

November 12, 2024 at 15:56

Hi
Would you please try the new credentials

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