This topic has 16 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler
Hi
Images I upload (to replace any demo theme images), doesnt seem to be uploading at good resolution, even though i dont optimize them.
I want to know the reason and seek for a solution. Is there anything i am missing or lacking while uploading images?
Please help.
Thanks.
Hello, Mitul,
Thank you for reaching out to us with your concern regarding image resolution on your website.
Could you please specify which image you are referring to, and on which particular page it is located? To assist you more effectively, we kindly request that you provide us with temporary wp-admin access. This will enable us to review your settings and address your concerns accurately.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hi
Thanks for your reply
Home page itself if you see the banner of a gourmet basket, the small circle images below that too. https://obxgourmet.com/
See the blue banner image here https://obxgourmet.com/payment-policy/
It looks pixellated
Something is missing.
Please have a look and let me know if anything needs to be done, please do so.
Admin credentials are given.
Thank you.
Hello, Mitul,
We appreciate your prompt response.
Private Content
Best Regards,
8Theme’s Team
Hi
Thank you for your reply.
I believe the image is 300px in height. See here https://prnt.sc/vh7yN4eACv5k
Not stretched image.
This is not about only those banner images. There are also few more images added by me, are all somehow looks like auto-optimized.
Is there anything thats missed or needs fixing?
Thanks
Hello, Mitul,
The height currently depends on screen size, for example, https://prnt.sc/TlTwiSXKrz1d and https://prnt.sc/XIlihKOX5xH6
Regarding the issue with all images, we have not identified any factors within our theme that would cause such undesirable behavior. Therefore, we suggest that you reach out to your hosting provider for further assistance. Additionally, it may be beneficial to contact WordPress support for their expertise.
To ensure that the issue is not stemming from our theme, you may consider activating an alternative theme. This can be done by navigating to Appearance > Themes in your WordPress dashboard. Once a different theme is activated, please observe if the images are displayed correctly.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
Hi
I think its crunching them when we upload.
Can we stop crunching images in wordpress? It may be doing it by default for all. Can we disable that?
Hello, Mitul,
Thank you for reaching out to us with your concern about image crunching in WordPress.
WordPress automatically compresses images upon upload to optimize website performance and speed. However, if you wish to disable this feature, you can do so by adding a small code snippet to your child theme’s functions.php file. Please note that modifying the functions.php
file should be done with caution, and via FTP, and it is recommended to back up your website before making any changes.
Here is the code you can add to your functions.php file to prevent WordPress from compressing your images:
add_filter('jpeg_quality', function($arg){return 100;});
add_filter('wp_editor_set_quality', function($arg){return 100;});
This code sets the JPEG quality to 100, effectively stopping WordPress from compressing your JPEG images.
If you are not comfortable adding the code yourself or if you encounter any issues, we recommend contacting WordPress support or a professional developer for assistance.
Should you require additional support, please do not hesitate to contact the WordPress support team.
Best Regards,
8Theme’s Team
Hi
I couldnt find it. As you already have an access to our admin panel, could you please do the same and show me where these needed to be done so that i can change next time if needed.
Thanks.
Hello, Mitul,
Please accept our apologies, but your inquiry falls outside the scope of our theme’s support responsibilities. We have provided you with a response recommended by WordPress support. If it does not work or you are unsure how to implement it, we advise you to contact WordPress support services for further assistance.
Kindly note that modifications to the files exceed the level of support we offer, as we only service the default functionality of our theme.
Best Regards,
8Theme’s Team
Hi
There are many functions.php and i am confused which one to change. So i did not change yet.
Thank you.
Hello, Mitul,
Please be informed that the functions.php file you are inquiring about is located within the /wp-contents/themes/xstore-child directory.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Hi,
So do you mean, I need to change through FTP in that file?
or is it available through Theme Editor in wp-admin?
Thanks
Hello, Mitul,
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
Best Regards,
8Theme’s Team
So you recommend to use FTP to download the file, edit it and re-upload through FTP?
Hello, Mitul,
Yes, you are right.
Best Regards,
8Theme’s Team
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