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WordPress Issue With Royal Theme Version 6.4.7

This topic has 6 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Andrew Mitchell

Kultakuume

Participant

May 3, 2024 at 11:33

I just updated my staging site from Royal Theme version 6.4.6 to 6.4.7 and I immediately got an automated email from WordPress saying that there is a technical problem on the site. More information in the private content area.

Please, contact administrator
for this information.

#393855 Copied Theme version: 6.4.7 WooCommerce version: 8.1.1

5 Answers

Rose Tyler

Support staff

May 3, 2024 at 12:36

Hello, Kultakuume,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#393865 Copied

Kultakuume

Participant

May 6, 2024 at 10:41

Hello,

Please see the private content area. Note, that the issue occured on the staging site where I was testing new updates. The production site is not updated yet.

Additional consideration: I did not have the site in maintenance mode when I deleted the old theme directory and uploaded the new directory. Could the few seconds when there was no theme directory trigger the error message that I received?

Please contact administrator
for this information.

#394105 Copied

Andrew Mitchell

Support staff

May 7, 2024 at 11:55

Hello, Kultakuume,

We have thoroughly investigated the issue you reported and found no apparent causes that could have led to the error. The essence of the problem seems to be that WordPress is attempting to connect to a file that does not exist. However, we have verified that the file does indeed exist. This situation may occur if you were accessing site pages during an update process, precisely at the moment when the relevant file had not yet been uploaded.

Should this problem reoccur outside of an update period, please do not hesitate to inform us.

Best regards,
8Theme’s Team

#394262 Copied

Kultakuume

Participant

May 10, 2024 at 10:32

Thank you. I installed the new version in production, and I have not received an error message. I think this issue is solved.

#394610 Copied

Andrew Mitchell

Support staff

May 10, 2024 at 10:32

Dear Kultakuume,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#394611 Copied
Tagged: best selling themes, royal theme version 6.4.7, theme issues, woocommerce themes, wordpress issue, wordpress themes, wordpress troubleshooting
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WordPress Issue With Royal Theme Version 6.4.7

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