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WordPress website is opening in small window.

This topic has 6 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

PurePetal

Participant

October 17, 2024 at 13:00

Wordpress website is opening in small window.

Please, contact administrator
for this information.

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#419172 Copied Theme version: 9.4.2

5 Answers

Tony Rodriguez

Support staff

October 17, 2024 at 13:10

Hello, @PurePetal,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#419183 Copied

PurePetal

Participant

October 17, 2024 at 13:21

WordPress website is opening in small window.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#419184 Copied

Tony Rodriguez

Support staff

October 17, 2024 at 13:33

Hello, @PurePetal,

We are currently unable to access your website and would kindly request that you provide us with the necessary wp-admin access credentials. Please share this information in the private content area so that we can investigate the issue and offer our assistance.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your cooperation.

Best regards,
8Theme Team

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PurePetal

Participant

October 17, 2024 at 14:21

Reply to “WordPress website is opening in small window.”

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Tony Rodriguez

Support staff

October 18, 2024 at 06:08

Hello, @PurePetal,

Thank you for your response.

In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details in the private content area?

Best regards,
8Theme’s Team

Please contact administrator
for this information.

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