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WP 5.2 with latest Legenda? and Contact Form issue

This topic has 6 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

st.even

Participant

May 9, 2019 at 08:38

Hi
Is the latest Legenda all good to use with the new WP 5.2?

Also I have an issue with the conatc form not sending. I have disabled plugins etc and it’s still not sending. Could you have a look please?

I need your IP address to allow you firewall access. Then I will give you user / passworrd details.

Thanks.

#213585 Copied Theme version: 3.2

5 Answers

Rose Tyler

Support staff

May 10, 2019 at 08:56

Hello,

1) We did not find any critical errors.
2) What error do you get?
Have you added email for the contact form (Theme Options > Contact Form)?
Make sure that Mail function is enabled on your server. Contact your hosting provider and check mail logs, make sure that mail function works fine from the server side.

Experts that will work on your problem have the following IPs:
176.98.69.38 and 176.98.70.175

Regards

#213648 Copied

st.even

Participant

May 10, 2019 at 09:49

hi,

firstly: is legenda compatible with WP 5.2?

The issue with the contact form is that it just does not send, or present the confirmation graphic that it has sent. It used to work. I have tried disabling plugins to narrow the issue, but to no avail.

I have offered you login details etc. privately.

Please contact administrator
for this information.

#213654 Copied

Rose Tyler

Support staff

May 10, 2019 at 11:46

Hello,

1. We did not find compatibility issues.
But the compatibility with WP 5.2 will be added officially from the next theme version.
2. Make sure that Mail function is enabled on your server.

I can’t log in http://prntscr.com/nmrx42 Both IPs are whitelisted?
Could you provide FTP access also?

Regards

#213661 Copied

st.even

Participant

May 10, 2019 at 17:04

hi

please try to login again – it should work for you now.

You now also have the FTP details added privately.

Please contact administrator
for this information.

#213681 Copied

Rose Tyler

Support staff

May 13, 2019 at 08:26

Hello,

Sorry for the delay due to the weekends.
Same problem – http://prntscr.com/nnt0av http://prntscr.com/nnt0dy
Also, what host and port should we use?

Regards

#213738 Copied
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