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WP Bakery: can´t add any new images - by ISSY

This topic has 4 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

  • Avatar: ISSY
    ISSY
    Participant
    March 8, 2020 at 15:44

    I am having a problem with WP Bakery Version 6.1:
    somehow I cannot add any pictures to the “banner with mask”, the image gets marked as broken although the image appears in the media library. I tried to fix it by deactivating the plugins, but I don’t find the mistake…
    I am not a pro…please help!

    #230947 Copied Theme version: 6.2.12 WooCommerce version: 3.9.3
    3 Answers
    Avatar: John Holden
    John Holden
    Participant
    March 9, 2020 at 06:20

    Hi,

    Please send:

    – Screenshots of issues
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #230953 Copied
    Avatar: ISSY
    ISSY
    Participant
    March 12, 2020 at 14:38

    Thanks for your help, problem solved!

    Please contact administrator
    for this information.
    #231157 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2020 at 14:47

    Hello,

    We are glad that the problem was solved.

    Regards

    #231161 Copied
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