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WP Bakery Grid Builder - by thomas - on WordPress WooCommerce support

This topic has 45 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Olga Barlow

Support staff

May 13, 2020 at 16:32

Hello,

Oh, I thought you talked about shop grid (WPBakery > Grid builder)not about the single product builder. That’s why create separate topics for the different issues you have, please.

We did not face the issue with the single product builder. That’s why we need either access to the staging site or access to production to take a closer look and fix the problem. I don’t think that it will take a lot of time. We’ll update the site and start checking and fixing the issue. We can’t offer you a solution if we even don’t see the problem.

Regards

#237109 Copied

thomas

Participant

May 18, 2020 at 16:05

is it a option that we can plan this on a day?
so i can look with you?

#237737 Copied

Olga Barlow

Support staff

May 19, 2020 at 00:12

Hello,

Yes, we can plan it on Wednesday, for example. Will that be ok for you?

Regards

#237804 Copied

thomas

Participant

May 20, 2020 at 14:54

hi there,
Excuus me, i just read it.
Which time can you have a look?

#238092 Copied

Olga Barlow

Support staff

May 20, 2020 at 18:28

Hello,

Today our developers are already out of office. Could we, please, make it tomorrow after 12.00 (UTC 0) or on Friday at the same time?

Regards

#238121 Copied

thomas

Participant

May 20, 2020 at 19:03

Friday is ok.
How can i reach you.

#238124 Copied

Olga Barlow

Support staff

May 20, 2020 at 19:46

Hello,

Ok. Just post access to your site (WP Dashboard and FTP) in the Private content area on Friday morning. We’ll check it and start at 12.00.

Regards

#238136 Copied

thomas

Participant

May 21, 2020 at 07:20

hi there,
Is it possible to do it with teamviewer?

#238187 Copied

Olga Barlow

Support staff

May 21, 2020 at 08:17

Hello,

No, sorry.

Regards

#238194 Copied

thomas

Participant

May 22, 2020 at 07:17

Hi Olga,
Then i gonna make a copy of the site and place it on mine test server.
The site is to important to change somethings if this is not possible with teamviewer.
You didn’t have other customers with the same bug?
Is it helpfull if i make a video so you can see the bug?
Maybe then i don’t have to make a copy of the site.

#238329 Copied

Olga Barlow

Support staff

May 22, 2020 at 17:00

Hello,

We did not get reports that single product builder does not work after the update. We had the issue that single product layout was out of the container (and we have the solution for this) but the builder itself worked and user could see the changed.
You may provide video because I even don’t understand the exact problem you have because it’s backend issue and you don’t want to provide access to your site.
Anyway, to fix the problem we need access to backend and files. So, even if you make a video we will need this to help you.

Regards

#238419 Copied

thomas

Participant

May 25, 2020 at 08:13

Hi there,

This is how the site must be;
https://prnt.sc/sn7vd6
and after the update i get this.

https://prnt.sc/sn7uwo

After the update mine shortcodes etc from the gridbuilder doens’t work any more.

#238674 Copied

Olga Barlow

Support staff

May 25, 2020 at 20:36

Hello,

In one of the last updates we allowed users to choose the different custom grids for the grid and list type of layout. Maybe this is the reason of your issue.
Go to Theme Options > WooCommerce > Shop > Products styles > make sure that correct custom grids are for both grid and list http://prntscr.com/snmg33 Also, you may try to select different custom grid > save > select correct one > save > check the frontend.

Regards

#238745 Copied

thomas

Participant

May 26, 2020 at 15:28

Olga,
GREAT!!!

I didn’t see the option custom style for grid.
That was the issue.

Thanks for the support!!!!!

#238820 Copied

Olga Barlow

Support staff

May 26, 2020 at 20:09

Hello,

You are welcome. I’m glad that we finally found the reason of the problem 😉

Regards

#238859 Copied
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