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Wp-Bakery not working since update - by DeVereor

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: DeVereor
    DeVereor
    Participant
    March 12, 2018 at 00:15

    i get
    Fatal error: Class ‘Vc_Settings_Preset’ not found in /home/vertical/public_html/wp-content/plugins/js_composer/include/templates/editors/backend_editor.tpl.php on line 8

    #187821 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 09:17

    Hello,

    What php version do you use? Make sure that all your plugins are up-to-date – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Could you please provide temporary wp-admin access in Private Content so we can take a closer look?

    Regards

    #187851 Copied
    Avatar: DeVereor
    DeVereor
    Participant
    March 12, 2018 at 09:43

    php5.6.33
    all should be up to date, as per your sites instructions.
    temp account details in private

    Please, contact administrator
    for this information.
    #187868 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2018 at 10:40

    Please try to re-upload VC plugin files via FTP.
    Let me know result.

    Regards

    #187887 Copied
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