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WP BAKERY PLUGIN DOES NOT ALLOW ME TO USE THE BACKEND EDITOR?

This topic has 8 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

Vernaire

Participant

May 10, 2018 at 14:19

WP BAKERY PLUGIN DOES NOT ALLOW ME TO USE THE BACKEND EDITOR?

How do i rectify this issue as I do not code?

#192678 Copied Theme version: latest WooCommerce version: latest

7 Answers

Rose Tyler

Support staff

May 10, 2018 at 14:25

Hello,

Please check settings in Visual Composer > Role manager http://prntscr.com/jg4ms6. Also, make sure you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#192679 Copied

Vernaire

Participant

May 10, 2018 at 15:21

the plugins appear to be up to date, but there is still no back end editor, it is all code.

can i send you a screenshot of what i am referring to please to clarify, as this is really hindering my ability to build this site in time for my launch tomorrow.

#192692 Copied Theme version: latest

Rose Tyler

Support staff

May 10, 2018 at 15:25

You may use Lightshot https://prnt.sc/ or upload image in media library http://prntscr.com/j9yzvr and provide screenshot link.
Could you share us with temporary wp-admin access?

Regards

#192693 Copied

Vernaire

Participant

May 10, 2018 at 15:31

Hi Rose,

Please see below:

Username: Eight
Password: testing123 (case sensitive)

#192695 Copied

Rose Tyler

Support staff

May 10, 2018 at 15:47

You use 3rd party plugins. Please temporarily disable all plugins except plugins from this list – https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear cache and check if the problem will be solved.
Also, check if the same problem persists only with our theme or with a default theme too.

Regards

#192699 Copied

Vernaire

Participant

May 10, 2018 at 15:58

Thank you very much the issue has been resolved!

#192701 Copied

Rose Tyler

Support staff

May 10, 2018 at 16:09

You’re welcome!

Regards

#192703 Copied
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