WP BAKERY PLUGIN DOES NOT ALLOW ME TO USE THE BACKEND EDITOR?

This topic has 8 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

  • Avatar: Vernaire
    Vernaire
    Participant
    May 10, 2018 at 14:19

    WP BAKERY PLUGIN DOES NOT ALLOW ME TO USE THE BACKEND EDITOR?

    How do i rectify this issue as I do not code?

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2018 at 14:25

    Hello,

    Please check settings in Visual Composer > Role manager http://prntscr.com/jg4ms6. Also, make sure you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Vernaire
    Vernaire
    Participant
    May 10, 2018 at 15:21

    the plugins appear to be up to date, but there is still no back end editor, it is all code.

    can i send you a screenshot of what i am referring to please to clarify, as this is really hindering my ability to build this site in time for my launch tomorrow.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2018 at 15:25

    You may use Lightshot https://prnt.sc/ or upload image in media library http://prntscr.com/j9yzvr and provide screenshot link.
    Could you share us with temporary wp-admin access?

    Regards

    Avatar: Vernaire
    Vernaire
    Participant
    May 10, 2018 at 15:31

    Hi Rose,

    Please see below:

    Username: Eight
    Password: testing123 (case sensitive)

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2018 at 15:47

    You use 3rd party plugins. Please temporarily disable all plugins except plugins from this list – https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear cache and check if the problem will be solved.
    Also, check if the same problem persists only with our theme or with a default theme too.

    Regards

    Avatar: Vernaire
    Vernaire
    Participant
    May 10, 2018 at 15:58

    Thank you very much the issue has been resolved!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2018 at 16:09

    You’re welcome!

    Regards

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