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WP-Bakery shows update but update isn't working

This topic has 5 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: Ann Sanicola
    Ann Sanicola
    Participant
    August 31, 2020 at 22:58

    When you click on plugin updates it looks like its updating but a page refresh makes it go back to the old version. When you go to WP plugin update page and click on more info it says plugin not found. Is there an issue with WP bakery?

    #250087 Copied Theme version: 7.0.0 WooCommerce version: 4.4.1
    4 Answers
    Avatar: John Holden
    John Holden
    Support staff
    September 1, 2020 at 04:11

    Hi,

    Please send:

    – Screenshots of issues
    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #250100 Copied
    Avatar: G
    R
    Participant
    February 19, 2021 at 01:07

    Hello, I’m having the same issue.

    Please contact administrator
    for this information.
    #275157 Copied
    Avatar: Ann Sanicola
    Ann Sanicola
    Participant
    February 19, 2021 at 01:47

    None of the update thru the Xstore menu has worked since this summer.

    #275161 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2021 at 08:49

    Hello Ann Sanicola,

    Try to do the update via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #275196 Copied
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