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WP Bakery updated to version 5.5.2- does not allow me to edit my pages

This topic has 4 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

  • Avatar: shopinjoy
    shopinjoy
    Participant
    August 20, 2018 at 19:31

    I am running the latest version of WP Bakery on my website. From my homepage, when I click on “Edit with WP Bakery page builder” from top of my dashboard, the page goes white and shows a white WP Bakery logo (white chef’s hat) in the center of the page but does not allow me to edit or work with my page at all. I have tried going in through the page from the admin panel and clicking on the “frontend editor” button but I get the same result.

    #198293 Copied Theme version: 4.6 WooCommerce version: 3.4.4
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2018 at 08:38

    Hello,

    Do you use the latest version of Ultimate Addons for WPBakery Page Builder plugin?
    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    #198303 Copied
    Avatar: shopinjoy
    shopinjoy
    Participant
    August 21, 2018 at 20:29

    I have sent info Iva Private Content

    Please, contact administrator
    for this information.
    #198331 Copied Theme version: 4.6 WooCommerce version: 3.4.4
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2018 at 07:17

    Hello,

    Unfortunately, I can’t login. Please check the credentials.
    Also, make sure that your PHP memory limit is no less than 128MB. If you use Ultimate Addons plugin, update it to latest version https://www.8theme.com/download-plugins/

    Regards

    #198341 Copied
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