Return to previous page

WP Bakery Visual Composer And Woopress 8theme Compatiblity Issues

This topic has 9 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

KVC

Participant

August 25, 2015 at 17:33

Hello, I have been experiencing a lot of glitches ever since I’ve upgraded WordPress 4.3 and some of my plugins. I was unable to modify products (wasn’t able to click on menu tabs to modify variable product info for example, nor was I able to successfully upload any pictures (grey screen that wouldn’t go away)) until I started looking one by one which plugins were causing difficulty.

When I deactivate WPBakery Visual Composer (version 4.6.2) I have access to the product and its menus in order to change the info and upload pictures.

I have also realized that my “feature image” selection on the bottom right has completely disappeared and I am unable to modify the featured images that have already been uploaded.

I have woocommerce 2.4.6 + woocommerce multilingual 3.6.9

#82259 Copied Theme version: woopress v2.0 WooCommerce version: 2.4.6

8 Answers

Eva Kemp

Support staff

August 26, 2015 at 10:00

Hello,

Please update the theme to the latest version 2.4.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#82344 Copied

KVC

Participant

August 26, 2015 at 11:44

Hi Again,
Thank you for your reply. I clicked on the link to download the updated them but I just wanted to make double sure that the WooPress Child Theme = WooPress – Responsive Ecommerce WordPress Theme that i purchased?
Thanks in advance for your confirmation!

#82391 Copied

Eva Kemp

Support staff

August 26, 2015 at 13:14

Hello,

You need download the theme from ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 .
The actual version is 2.4. You need update only parent theme, not the child one.

Regards,
Eva Kemp.

#82422 Copied

KVC

Participant

August 27, 2015 at 10:30

Hello, I’ve updated everything and it still doesn’t work. I deactivated my plugins to check 1 by 1 again to see which one is the culprit and in middle of doing this, my page went blank and I am no longer able to login to my wordpress. Its is just a blank page….

#82683 Copied

Eva Kemp

Support staff

August 27, 2015 at 10:42

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#82692 Copied

KVC

Participant

August 27, 2015 at 13:03

I was finally able to get the login page back so that I could actually login.
Please see below login info. Thanks in advance.

Please, contact administrator
for this information.

#82743 Copied

KVC

Participant

August 27, 2015 at 13:14

ftp info below

Please, contact administrator
for this information.

#82748 Copied

Jack Richardson

Support staff

August 27, 2015 at 13:23

Hello,

The same issue persists with default WordPress theme – Twenty Fifteen. Check it yourself. You may ask the authors http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments regarding this problem.

Best regards,
Jack Richardson.

#82750 Copied
Viewing 9 results - 1 through 9 (of 9 total)