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WP Page Builder is not working - by ejder077

This topic has 12 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

ejder077

Participant

April 7, 2020 at 09:16

Hi,

1. WP Page Builder is not working https://ibb.co/s1Yjvym
2. WordPress cannot update to 5.4

Thank you

Please, contact administrator
for this information.

#232811 Copied Theme version: Child 6.2.12

11 Answers

Olga Barlow

Support staff

April 7, 2020 at 09:42

Hello,

1) Provide us with WP Dashboard access to your site. We can’t check the problem related to backend checking frontend only.

2) We are not responsible for WordPress because we are theme developers. You may try to update WP manually via FTP if the auto-update does not work for you. Or contact WP support on the WP support forum.

Regards

#232814 Copied

ejder077

Participant

April 7, 2020 at 10:14

http://cemedicalsupplies.com/

Please contact administrator
for this information.

#232816 Copied

ejder077

Participant

April 7, 2020 at 11:51

The home page is blanked too

Please contact administrator
for this information.

#232826 Copied

Olga Barlow

Support staff

April 7, 2020 at 12:04

Hello,

What changes did you make before faced the issue? Problem caused by js error http://prntscr.com/rungzn and it looks that you made some changes in shortcodes that break content. If we try to edit the new page there are no issues with WPBakery editor http://prntscr.com/runjdu

By the way, take into account that we added compatibility with the Elementor page builder and a number of XStore elements for the Elementor.

Regards

#232827 Copied

Olga Barlow

Support staff

April 7, 2020 at 12:24

Hello,

We have restored the editable revision from April 7, 2020 @ 08:02:07. After that, you made changes in the page core that broke the page. Be careful and don’t edit the page code without the backend/frontend editor.

Regards

#232828 Copied

ejder077

Participant

April 7, 2020 at 12:37

I made no change. And the page is ok now. Thank you so much.

#232833 Copied

Olga Barlow

Support staff

April 7, 2020 at 12:39

Hello,

Nope, something was changed, you may check the revisions to study what exactly if you want.
So, just be attentive.

Regards

#232836 Copied

ejder077

Participant

April 7, 2020 at 12:40

Can you teach me how did you restore it?

#232837 Copied

Olga Barlow

Support staff

April 7, 2020 at 12:44

Hello,

We used revisions https://gyazo.com/6ab2c19526d81dabf746904f7484fcfa
All the revisions after 8.02 contain the broken code.

Regards

#232839 Copied

ejder077

Participant

April 8, 2020 at 04:06

Thank you

#232904 Copied

Rose Tyler

Support staff

April 8, 2020 at 06:30

You’re welcome!

Regards

#232909 Copied
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