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WP Rocket Plugin and Smart Carousel Issue

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

RobertG

Participant

August 11, 2024 at 13:00

Hi Support Team,

I’ve identified an issue where the first product image on my website appears blank when hovering with a mouse or scrolling with a finger on mobile devices, and it seems to be related to the WP Rocket plugin.

I prefer not to disable WP Rocket, as it significantly improves my website’s speed. Instead, I’d like to add the Smart Carousel as an exception within WP Rocket. Could you please help me with this, or provide the Cookie IDs so that I can list them as exceptions?

Thank you for your assistance.

#409835 Copied Theme version: 9.3.17

1 Answer

Jack Richardson

Support staff

August 12, 2024 at 08:34

Dear @RobertG,

We hope this message finds you well. We would like to recommend that you add a specific custom image class to the exclusions settings for image lazy loading in the WP Rocket plugin. This adjustment will ensure optimal performance and compatibility with your current setup.

Please refer to the WP Rocket documentation on how to disable lazy load for specific images here: https://docs.wp-rocket.me/article/15-disable-lazy-load-on-specific-images.

The CSS class to be excluded is: .main-hover-slider-img

You can view the settings adjustment here: https://prnt.sc/ycK7TVm-hZ9s

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#409913 Copied
Tagged: best selling themes, smart carousel issue, woocommerce plugin issues, woocommerce rocket plugin, woocommerce themes, wp rocket carousel, wp rocket plugin
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