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WP White Screen after install - by mariemassephoto

This topic has 4 replies, 2 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

  • Avatar: mariemassephoto
    mariemassephoto
    Participant
    January 3, 2015 at 21:41

    Hi there,

    I purchased Legenda for my other site and freaking LOVE it. So I thought I’d purchase the Royal theme for my other site – mariemasse.com and am having problems. I backed everything up and installed the theme. Now I’m getting the white screen and cannot access my back end. I tried to read tutorials online and I’m seeing many that say to change the name on the theme to disable it, but that doesn’t help me get the theme working.

    I also had my host get me back to the WP default theme, deleted Royal, and re-installed. The same thing happened. Please please help. My WP and Host credentials are below.

    Thank you in advance!
    Marie Masse

    Please, contact administrator
    for this information.
    #31857 Copied
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    January 5, 2015 at 09:44

    Hello,

    Your plugins folder was renamed. I’ve renamed it to original.
    Also I have installed base demo content for the theme and it’s working fine.
    Please check your site now.

    Thank you.
    Regards,
    Eva Kemp.

    #31912 Copied
    Avatar: mariemassephoto
    mariemassephoto
    Participant
    January 5, 2015 at 20:54

    Thank you!!! 🙂

    #32058 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 5, 2015 at 23:40

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #32071 Copied
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