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WPBakery Builder not functioning - by Sharon Cox

This topic has 14 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

Sharon Cox

Participant

October 23, 2021 at 10:27

Hi there, As mentioned in email, WPBakery Builder is not working on the site – buywoodfurniture.com.au. When I go to a Page and select Edit with WPBakery, up comes a white transparent page over the top of the page I want to edit. I have spent a lot of time trying to get it work. I have deactivated all of plugins one by one. I have also just added the debug code in wp-config.php a suggested, I have no idea how to enable debug code, I have not actually done this before. I would really appreciate your assistance please.
Thank you,

Please, contact administrator
for this information.

#306266 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

13 Answers

Rose Tyler

Support staff

October 23, 2021 at 13:23

Hello,

Provide temporary FTP access also.

Regards

#306278 Copied

Sharon Cox

Participant

October 23, 2021 at 13:52

Hi Rose, sorry I have now added the details.

Thank you.

Please contact administrator
for this information.

#306280 Copied
Rose Tyler

Support staff

October 23, 2021 at 15:04
Hello,
```
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
```
Do you have any limits for connections from other countries?
What FTP host and port should be used?

Regards
#306288 Copied
Sharon Cox

Participant

October 23, 2021 at 22:16

Hi Rose,

Sorry I forgot the IP address was used on this account, because Cloudflare

Thank you.

Please contact administrator
for this information.

#306301 Copied

Rose Tyler

Support staff

October 24, 2021 at 07:28

Hello,

https://prnt.sc/1x7ve2v – we can’t connect still, please check it.

Regards

#306305 Copied

Sharon Cox

Participant

October 24, 2021 at 09:15

Hi there, Sorry to hear you are having trouble logging in.
I have just connected again via FTP and cPanel using the credentials. I have done a screenshot of the FTP details and re-entered the details again in private area. Hope this is of help.
Thank you.

/

I

Please contact administrator
for this information.

#306314 Copied

Rose Tyler

Support staff

October 24, 2021 at 09:30

Hello,

Thanks for the credentials. Our developers will be able to help you after the weekend. Please be patient and do not change access.

Regards

#306316 Copied

Sharon Cox

Participant

October 24, 2021 at 11:06

Thank you Rose, much appreciated.

#306330 Copied

Olga Barlow

Support staff

October 25, 2021 at 10:11

Hello,

I found that you have errro in the console even with the default theme https://prnt.sc/1xa7n9m and also Cloudflare settings are empty and displays errors even with the default theme https://prnt.sc/1xa7jup
So, I suppose that this could be the reason of the issue. Please, solve this error with the default WordPress and then reply back and we’ll take a look at the WPBakery issue.

Regards

#306433 Copied

Sharon Cox

Participant

October 26, 2021 at 06:18

Hi Olga, Thank you not really sure what I am doing here, but I will give it a go.

#306513 Copied

Olga Barlow

Support staff

October 26, 2021 at 11:55

Hello,

Reply back once you fix that and we’ll check the WPBakery problem.

Regards

#306556 Copied

Sharon Cox

Participant

October 26, 2021 at 12:16

I have logged in and deactivated plugins once again etc with no result.

I have no idea where to go from here. When you say ‘ solve this error with the default WordPress are you suggesting I load WordPress again?

#306560 Copied

Olga Barlow

Support staff

October 26, 2021 at 15:19

Hello,

I meant that you have errors in the console even with the default WordPress theme, not just with the XStore theme https://prnt.sc/1xdv6gx
You need to contact WordPress support https://wordpress.org/support/view/all-topics/
Solve the errors with the default WordPress installation first.

Only once you fix these issues that are not related to the XStore theme and WPBakery plugin then we’ll be able to check the issues related to WPBakery.

Regards

#306599 Copied
Tagged: builder, functioning, templates, woocommerce, wordpress, wpbakery
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