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WPBakery Grid Builder not working - by Noah Joshua Zollinger

This topic has 6 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Rose Tyler

Noah Joshua Zollinger

Participant

April 17, 2020 at 21:23

Dear Support team

I’m having issues with the grid builder of wpbakery. I created a grid (Standard Grid) and set this grid in the xstore options. Unfortunately the grid I created doesn’t show up.
It seems that it’s a problem with the grid since the preview of it also doesn’t work. It states “There was a critical error on your website.”

I think it relates to the 8theme content elements because when creating a grid without those elements the preview works.

Thanks for your help
Noah

Please, contact administrator
for this information.

#233851 Copied Theme version: 6.3.1 / Core 2.3.1 WooCommerce version: 5.4

5 Answers

Rose Tyler

Support staff

April 18, 2020 at 08:46

Hello,

This problem will be fixed in the next update of the theme. Right now, we have created an additional grid on your site (temporary solution, you will be able to delete this one after the update), so the desired grid can be selected via Theme Options. Please check.

Regards

#233870 Copied

Noah Joshua Zollinger

Participant

April 18, 2020 at 13:19

Hi Rose

Thanks for your fast reply.
How is this grid called? Do you mean the “Empty grid”? I can select my desired grid via theme options but this doesn’t take affect since it’s not working.. Or what do you mean exactly?

Do you know a rough estimate of when the next update will come?

Regards
Noah

#233897 Copied

Rose Tyler

Support staff

April 18, 2020 at 13:34

Hello,

Yes, “Empty grid”. Your grid works fine – http://prntscr.com/s1riq5 , isn’t it?
The next update will be released within 1-2 weeks.

Regards

#233899 Copied

Noah Joshua Zollinger

Participant

April 24, 2020 at 00:00

Hi,

After you wrote this it was working, yes. Somehow it did not work yet before.

Thanks!

Best regards
Noah

#234525 Copied

Rose Tyler

Support staff

April 24, 2020 at 06:58

Hello,

You’re welcome!

Regards

#234539 Copied
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