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WPbakery image carousel pretty photo not working correctly in Edge

This topic has 11 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Rose Tyler

Divites

Participant

April 21, 2020 at 09:22

Hi,

We have added the image carousel with the pretty photo effect on the portfolio page. The pretty photo opens in the center of the page with a black background in all browsers except for the Microsoft Edge browser. Here it opens on the left of the page with a white background. How to solve this issue? My client is very frustrated about this…

Thank you so much for your prompt and kind reply.

Regards,

Johan

#234081 Copied Theme version: 6.3.1

10 Answers

Olga Barlow

Support staff

April 21, 2020 at 15:29

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

Regards

#234149 Copied

Divites

Participant

April 22, 2020 at 08:36

Hi,
I have enclosed the credentials

Please contact administrator
for this information.

#234242 Copied

Rose Tyler

Support staff

April 22, 2020 at 10:40

Hello,

What about FTP? If you don’t know your FTP host, FTP login and FTP pass contact your hosting provider and ask this information.

Regards

#234261 Copied

Divites

Participant

April 23, 2020 at 12:45

Hi,

Please find the FTP enclosed

Please contact administrator
for this information.

#234440 Copied

Olga Barlow

Support staff

April 23, 2020 at 18:35

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#234483 Copied

Divites

Participant

April 24, 2020 at 10:52

Thanks. We will await your reply.

#234569 Copied

Olga Barlow

Support staff

April 24, 2020 at 12:00

Hello,

Thank you for understanding.

Regards

#234585 Copied

Olga Barlow

Support staff

April 27, 2020 at 10:30

Hello,

Fixed. Try now.

Regards

#234776 Copied

Divites

Participant

May 1, 2020 at 15:08

Thanks so much!

#235334 Copied

Rose Tyler

Support staff

May 1, 2020 at 15:23

You’re welcome!

Regards

#235337 Copied
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