Return to previous page

WPBakery not working - by Conny - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

Conny

Participant

October 29, 2020 at 13:10
Hi (:

I’m using:
WordPress 5.5.1
WPBakery Page Builder 6.4

and I’m not able to edit the pages using WPBakery. I’ve tried to google the problem but I’ve found nothing that works. If I try to edit a page, it does not show the page builder, but the shortcodes.

I suspect that it’s not working, because there are three erros in the javascript console:
```
Uncaught TypeError: $.fn.vcAccordion is undefined
    <anonymous> https://censored-url.de/wp-content/plugins/js_composer/assets/js/dist/backend.min.js:10
    <anonymous> https://censored-url.de/wp-content/plugins/js_composer/assets/js/dist/backend.min.js:10
backend.min.js:10:55131
Uncaught TypeError: vc.shortcode_view is undefined
    vcHooks https://censored-url.de/wp-content/plugins/revslider/admin/assets/js/shortcode_generator/shortcode_generator.js?ver=6.2.23:414
    init https://censored-url.de/wp-content/plugins/revslider/admin/assets/js/shortcode_generator/shortcode_generator.js?ver=6.2.23:50
    <anonymous> https://censored-url.de/wp-content/plugins/revslider/admin/assets/js/shortcode_generator/shortcode_generator.js?ver=6.2.23:263
    EventListener.handleEvent* https://censored-url.de/wp-content/plugins/revslider/admin/assets/js/shortcode_generator/shortcode_generator.js?ver=6.2.23:260
    <anonymous> https://censored-url.de/wp-content/plugins/revslider/admin/assets/js/shortcode_generator/shortcode_generator.js?ver=6.2.23:598
shortcode_generator.js:414:3
Uncaught TypeError: vc.shortcode_view is undefined
    <anonymous> https://censored-url.de/wp-content/plugins/essential-grid/admin/assets/js/modules/shortcode.min.js?ver=3.0.7:1
    EventListener.handleEvent* https://censored-url.de/wp-content/plugins/essential-grid/admin/assets/js/modules/shortcode.min.js?ver=3.0.7:1
```
How can I fix this?
#256920 Copied Theme version: 6.3.2 WooCommerce version: 4.6.1
7 Answers

Olga Barlow

Support staff

October 29, 2020 at 13:37

Hello,

What version of the Revolution slider and Essential grid do you use?
Provide us with WP Dashboard access to your site, please.

Regards

#256935 Copied

Conny

Participant

October 29, 2020 at 13:50

Revolution Slider: Version 6.2.23
Essential Grid: Version 3.0.7

The credentials can be found in the private content area (:

Please contact administrator
for this information.

#256938 Copied

Olga Barlow

Support staff

October 29, 2020 at 18:42

Hello,

We have checked your site and don’t see the mentioned errors http://prntscr.com/v9kfqj
Could you, please, provide us with link to the page where you have it?

Regards

#256983 Copied

Conny

Participant

October 30, 2020 at 08:53

Hi Olga,

thank you for checking it out!
It seems like the problem doesn’t appear for the newly created user I’ve created for you. Just tried it out myself. The page you showed is one of the pages on which it’s not working.

Please contact administrator
for this information.

#257026 Copied

Olga Barlow

Support staff

October 30, 2020 at 15:26

Hello,

It looks the issue was related to your user roles. Once I changed it to Administrator only WPBakery works fine. Probably one of the roles (Händler or Wholesale Customer) does not allow WPBakery editing.

Regards

Regards

#257089 Copied

Conny

Participant

November 3, 2020 at 18:47

Hi Olga,

thank you very much! It’s good to know the reason.
That way I can go on debugging it.

Ps.: I’d like to close the topic, but the button to confirm it is not working. Could you please close it for me?

#257570 Copied

Olga Barlow

Support staff

November 4, 2020 at 08:57

Hello,

You are welcome.

Regards

#257642 Copied
Viewing 8 results - 1 through 8 (of 8 total)