Return to previous page

WPbakery page builder does not work - by Diogo Fraga

This topic has 9 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

Diogo Fraga

Participant

February 14, 2018 at 14:49

Hello, I use the Xstore theme and the visual editor does not work, I’ve been trying to reinstall, update etc, and nothing works.
The problem is: when I enter a page to edit, I can create new blocks, but they do not appear visually, just in code, in the backend editor.
Follow screenshot:
https://prnt.sc/iemmlq
https://prnt.sc/iemm71
Help me!

#185074 Copied Theme version: last version WooCommerce version: last version

8 Answers

Rose Tyler

Support staff

February 14, 2018 at 15:02

Hello,

Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
What PHP version do you use?

Regards

#185077 Copied

Diogo Fraga

Participant

February 14, 2018 at 15:31

I have already updated the theme, the plugins, I have already uninstalled and reinstalled, including the plugin, theme and everything.
The php is in version 7.2 according to the hosting panel

#185084 Copied

Rose Tyler

Support staff

February 14, 2018 at 15:40

Hello,

Can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce errors?

Regards

#185085 Copied

Diogo Fraga

Participant

February 14, 2018 at 15:54

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/ekipsom-rs/www/wp-includes/functions.php on line 3496

https://prnt.sc/ienr9h
http://prntscr.com/ienrx9

#185087 Copied

Diogo Fraga

Participant

February 14, 2018 at 15:56

My hosting offers only version 7.2 or 5.3, I changed it to 5.3 and the following error appears:
Fatal error: Allowed memory size of 134217728 bytes expired (tried to allocate 72 bytes) in /home/ekipsom-rs/www/wp-includes/functions.php on line 3496

#185089 Copied

Rose Tyler

Support staff

February 14, 2018 at 16:04

Hello,

What PHP Memory limit do you have? Try to disable some 3-rd-party plugins that require a lot of memory or increase the memory limit.

Regards

#185091 Copied

Diogo Fraga

Participant

February 14, 2018 at 16:39

Okay, in version 5.3 with 256MB of memory limit all functional so far, thanks!

#185098 Copied

Rose Tyler

Support staff

February 14, 2018 at 16:45

Hello,

Great. Feel free to ask if you have any other questions.

Regards

#185099 Copied
Tagged: fix, issues, page builder, solution, support, themes, troubleshoot, woocommerce, wordpress, wpbakery
Viewing 9 results - 1 through 9 (of 9 total)