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WPBakery Preloader Stuck - by Jordy Elalno

This topic has 10 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Jordy Elalno

Participant

June 11, 2019 at 13:23

Hello, I have a problem with my website. Today, I did Restore my Xstore theme backup on the new Domain and everything went good until my WPBakery can’t be open and it’s stuck on WPBakery Preloader, is there any solutions for this problem? thank you

#215378 Copied Theme version: 5.3.1 WooCommerce version: 5.2.1

9 Answers

Olga Barlow

Support staff

June 11, 2019 at 13:37

Hello,

What version of WPBakery do you use? Are you trying to use backend or frontend editor?

Regards

#215381 Copied

Jordy Elalno

Participant

June 16, 2019 at 06:24

Hello sorry for the slow response,

The WPBackery version is 6.0

Please contact administrator
for this information.

#215693 Copied

Olga Barlow

Support staff

June 17, 2019 at 19:29

Hello,

Provide us with Dashboard and FTP access to your site and also with the name of page that you are trying to edit. We’ll check why you get that problem.

Regards

#215726 Copied

Jordy Elalno

Participant

June 18, 2019 at 06:07

Sure.

Please contact administrator
for this information.

#215749 Copied

Olga Barlow

Support staff

June 18, 2019 at 17:43

Hello,

It’s very strange because we don’t see any problems http://prntscr.com/o3hgvr
Keep in mind that you may also use the backend page editor http://prntscr.com/o3hi38 if you face any problems with frontend editing or if any element does not support frontend editing.

Regards

#215793 Copied

Jordy Elalno

Participant

June 19, 2019 at 05:27

Hello,

I just checked the Editor and suddenly It’s working. Thanks for your assistant.

#215803 Copied

Rose Tyler

Support staff

June 19, 2019 at 07:08

Hello,

You’re welcome!
Have a nice day.

Regards

#215806 Copied

Jordy Elalno

Participant

June 23, 2019 at 09:47

Hello Rose,

I got the same problem again, I can’t access the WPBakery editor, on the Frontend and Backend, is there any fixed solutions for this?

Is there any possibility the Problem coming from my SSL Certificate that already Expired? or might be the Website that installed on the Network Admin?

#216039 Copied

Rose Tyler

Support staff

June 23, 2019 at 12:11

Hello,

I can’t say bit sure why you face the problem, unfortunately, because I do not see it – http://prntscr.com/o5jie6 http://prntscr.com/o5jigl
Please try to edit pages one more time. On which page the problem persists? What browser do you use?

Regards

#216047 Copied
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