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WPBakery slider doesn't work after update

This topic has 4 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

sachsenflug

Participant

March 21, 2021 at 15:40

WPBakery slider stopped working correctly after update to 7.2.6. Nothing else changed. The slider is displayed the first time the page is visited, after reloading you’ll see only the image loading spinner. The problem is coming up in Firefox and Safari – normal bhaviour in Chrome. You can see it at https://www.sachsenflug.de/ (for example at the homepage)

#280333 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

3 Answers

Rose Tyler

Support staff

March 21, 2021 at 16:10

Hello,

Thanks for using our theme.
We did the update on our demos, and do not see the problem, for example – https://xstore.8theme.com/demos/2/lingerie/
In your case:
1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.
2) If disabling of plugins doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#280336 Copied

sachsenflug

Participant

March 21, 2021 at 17:03

Hi, thanks for your answer! All 3rd party plugins disabled, now the slider is never displayed in Firefox.

Please contact administrator
for this information.

#280351 Copied

Olga Barlow

Participant

March 22, 2021 at 16:40

Hello,

Check now, please.

Regards

#280475 Copied
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