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WPML compatibility issues with xstore theme

This topic has 2 replies, 2 voices, and was last updated 8 hours, 54 minutes ago ago by Rose Tyler

TheOne

Participant

January 21, 2025 at 11:58

Hello,

I’m going back and forth with WPML becouse they claim that i have compatibility issues with their plugin and xstore theme. The topic is here:

https://wpml.org/forums/topic/split-xstore-menu-items-are-not-using-translated-permalinks/#post-16617874

and here:

https://wpml.org/forums/topic/again-automatic-translation/#post-16617877

1. Menus are not snyced (if i go to the english site and click on the main menu – any item) it redirects me to that page but to my primary language.

2. Add to cart button is missing on english version

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1 Answer

Rose Tyler

Support staff

January 21, 2025 at 13:11

Hello, TheOne,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record video demonstrations of issues and the steps leading to them. This will help us better understand and replicate the problem on our end.
Upload videos on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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