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Wrong banner sizeing when adding a Product to the Cart -Mobile AND Desktop

This topic has 5 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

ProdbyDaan

Participant

January 17, 2024 at 19:51

Hey Team,

i already had a Ticket to this here:
https://www.8theme.com/topic/wrong-banner-sizeing-when-adding-a-produkt-to-the-cart-mobile/#post-352827

Since the last Update from WooCommerce and xSTORE the Layout looks different.
I doesnt changed anything on the custom css you provided in the last Ticket.

https://prnt.sc/rIhFYBNkiYgc

https://prnt.sc/lZEB2kQRr_2t

https://prnt.sc/j1mmjS36pmQ0

Does WooCommerce or XStore changed a Class?
Why is the Design and the botton margin (https://postimg.cc/DWyBtCHy) gone?

Thanks.

#380289 Copied Theme version: 9.2.6

4 Answers

Tony Rodriguez

Support staff

January 18, 2024 at 07:04

Hello, @ProdbyDaan,

1/ We kindly request that you navigate to the Theme Options within your CSS code, as indicated by the red box in the attached screenshot. Once located, please proceed to remove the ‘sticky_on’ class. After completing this adjustment, ensure to save the changes. https://pasteboard.co/TmfnxU47kPct.png

Following the update, we recommend clearing your mobile browser’s cache before revisiting your site to confirm the changes have taken effect.

2/ If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#380327 Copied

ProdbyDaan

Participant

January 18, 2024 at 09:10

Hello Tony, I changed the CSS and cleared the cache, but unfortunately it doesn’t work.

https://prnt.sc/-GmTRPfGJvOB

Please contact administrator
for this information.

#380344 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 11:56

Hello, @ProdbyDaan,

We appreciate your prompt reply.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your website after clearing your browser’s cache to see the changes. For your convenience, we have implemented the necessary CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have attached an image illustrating the update. https://imgur.com/wmtEO8h & https://imgur.com/b9NeMkh

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#380380 Copied

Andrew Mitchell

Support staff

January 19, 2024 at 08:47

Dear ProdbyDaan,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#380547 Copied
Tagged: adding product problems, banner size fix, mobile desktop compatibility, product cart issues, woocommerce templates, wordpress troubleshooting
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Wrong banner sizeing when adding a Product to the Cart -Mobile AND Desktop

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