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Wrong banner sizeing when adding a Produkt to the Cart (Mobile)

This topic has 12 replies, 3 voices, and was last updated 1 years, 8 months ago ago by ProdbyDaan

ProdbyDaan

Participant

April 7, 2023 at 13:37

Hey Team,

how to fix this

The Green banner is cutted. But it’s only on the Mobile View.

Best regards,
Daniel

#352638 Copied Theme version: 9.1 WooCommerce version: 7.5.1

11 Answers

ProdbyDaan

Participant

April 7, 2023 at 13:39

The image is here:

https://drive.terracloud.de/getlink/fi6TkJek5wAjZ48457tPfK/IMG_5807.PNG

#352639 Copied

Rose Tyler

Support staff

April 7, 2023 at 13:39

Hello, ProdbyDaan,

Thank you for getting in touch with us.

We can’t see your screenshot. Please check it and provide a new one.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352640 Copied

ProdbyDaan

Participant

April 7, 2023 at 13:45

Can you try it over this?:

https://modernbedacht.de/img_5807/

#352641 Copied

Rose Tyler

Support staff

April 7, 2023 at 15:51

Hello, ProdbyDaan,

We can’t see the image still, unfortunately.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#352656 Copied

ProdbyDaan

Participant

April 7, 2023 at 16:52

https://prnt.sc/xJjmQpJwbtPA

#352659 Copied
Tony Rodriguez

Support staff

April 8, 2023 at 08:11
Hello ProdbyDaan,

Thank you for providing the screenshot. To resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:
```
@media only screen and (max-width: 767px){
.sticky-message-on .content-page .woocommerce-notices-wrapper [class*=woocommerce] {
    font-size: 12px !important;
}
}
```
If the issue persists, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team
#352676 Copied
ProdbyDaan

Participant

April 8, 2023 at 11:20

Now it looks like this;

https://prnt.sc/lMia_dctNjOX

Please contact administrator
for this information.

#352684 Copied

Tony Rodriguez

Support staff

April 10, 2023 at 05:33

Hello ProdbyDaan,

We apologize for the inconvenience, but the WordPress Admin Login details you provided are not working. Could you please double-check them and provide us with the correct information in the private content area of this topic, so that we can investigate further and assist you?

Best Regards,
8Theme’s Team

#352798 Copied

ProdbyDaan

Participant

April 10, 2023 at 10:07

Here the new credentials.

Please contact administrator
for this information.

#352817 Copied

Tony Rodriguez

Support staff

April 10, 2023 at 10:23

Hello ProdbyDaan,

We have updated the code we provided to you with a margin-bottom of 60px, which has resolved your issue. Please clear your browser cache and check your site again. You can modify the value from 60px to whatever you need: https://postimg.cc/DWyBtCHy/

https://postimg.cc/YGyr1sK4

Best Regards,
8Theme’s Team

#352822 Copied

ProdbyDaan

Participant

April 10, 2023 at 10:51

Great thank you!

Best regards,
Daniel

#352827 Copied
Tagged: banner, cart, mobile, product, sizeing, theme, woocommerce, wordpress, wrong
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Wrong banner sizeing when adding a Produkt to the Cart (Mobile)

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