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Wrong display of product quantity status

This topic has 22 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Peter

Peter

Participant

November 15, 2024 at 11:11

We have two type of products
Single and Bundles.

The products quantity status for all single products are correct. Its either “In Stock” “Out of Stocks” or ‘Only 1 left in Stocks”

However, for the Bundles type, it is displaying “Only Left In Stock”
backend show the correct status “In Stock” or “Out of Stocks” but on the front end using XStore theme it is showing “Only Left In Stock”

How can we correct that?

Please, contact administrator
for this information.

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support staff only.

#423577 Copied Theme version: 5.4.4

21 Answers

Jack Richardson

Support staff

November 16, 2024 at 14:10

Dear @Peter,

I hope this message finds you well.

Could you kindly provide us with the correct WP-Admin access so that we can review your Theme Options configurations? It appears that there may be an issue with the translation settings, where a string might have been set incorrectly, resulting in the “amount left” value being missing.

We appreciate your assistance and look forward to resolving this for you.

Best regards,
Jack Richardson
8Theme Team

#423784 Copied

Peter

Participant

November 18, 2024 at 12:08

Hi Jack,

I’ll send you Wp admin access of our Staging site,
this is exactly same copy of our live site.

Link: https://scandismorgasbord.com/wp-admin/index.php

Please contact administrator
for this information.

#423975 Copied

Jack Richardson

Support staff

November 18, 2024 at 16:09

Dear @Peter,

We hope this message finds you well.

Thank you for providing access; however, we are still unable to view the WordPress dashboard pages and the product settings containing the missing stock text. Could you kindly provide the correct access, ensuring that the necessary user role permissions have been properly configured?

We appreciate your assistance and look forward to your prompt response.

Best regards,
8Theme Team

#424015 Copied

Peter

Participant

November 18, 2024 at 17:29

Hi Jack,

Can you try again now please.

Link: https://scandismorgasbord.com/wp-admin/index.php

Attached is another sample of bundle products
that are out of stocks on backend, but still showing
Only left stocks on the front end,
together with status of Insufficient stocks status.
they became double status.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

November 21, 2024 at 17:33

Hello, Peter,
We have made some changes. Could you please review them?

Best regards,
The 8Theme Team

#424613 Copied

Peter

Participant

November 21, 2024 at 18:46

Hi Andrew,

We review them and still the same issue.
Please see attached screenshots.

Files is visible for topic creator and
support staff only.

#424626 Copied

Andrew Mitchell

Support staff

November 28, 2024 at 07:44

Hello, Peter,

Could you kindly reopen access to the website?

Best regards,
The 8Theme Team

#425607 Copied

Peter

Participant

November 28, 2024 at 08:25

Hi Andrew,

We access the site and view the bundle products, but they are still having the same issue.

Please see attached screenshots.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

November 28, 2024 at 19:59

Hello, Peter,

Please review the attached files.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#425769 Copied

Peter

Participant

November 29, 2024 at 11:27

Hi Andrew,

Website: https://scandismorgasbord.com/wp-admin/index.php

Thank you.

Please contact administrator
for this information.

#425858 Copied

Andrew Mitchell

Support staff

November 29, 2024 at 16:31

Hello, Peter,

Thank you for providing access. Could you kindly send us the FTP credentials, as well as a link to the product that is experiencing the issue (the one where two stock status messages are displayed)?

We appreciate your assistance and look forward to your response.

Best regards,
8Theme Team

#425919 Copied

Peter

Participant

December 2, 2024 at 09:50

Hi Andrew,

Here are few sample links of products that are experiencing the issue:

https://scandismorgasbord.com/product/kalles-kaviar-4-pack-4-x-190g/
https://scandismorgasbord.com/product/olw-cheez-doodles-pack-of-3-x-160g-ostepop/
https://scandismorgasbord.com/product/trio-of-large-estrella-bags/
https://scandismorgasbord.com/product/fazer-tyrkisk-peber-3-pack/

See private content area:

Please contact administrator
for this information.

#426124 Copied

Andrew Mitchell

Support staff

December 3, 2024 at 16:33

Hello, Peter,

Thank you for providing the links. However, we still require the FTP access details to proceed.

Best regards,
The 8Theme Team

#426325 Copied

Peter

Participant

December 3, 2024 at 16:38

See private message

Please contact administrator
for this information.

#426329 Copied

Peter

Participant

December 3, 2024 at 19:42

See private message again

Please contact administrator
for this information.

#426349 Copied

Andrew Mitchell

Support staff

December 5, 2024 at 16:38

Hello, Peter,
The access credentials you provided earlier are no longer valid. Please find the details in the private content.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#426587 Copied

Peter

Participant

December 5, 2024 at 16:45

Hi Andrew,

Website:
https://scandismorgasbord.com/wp-admin/index.php

See private message

Content is visible for topic creator and
support staff only.

#426588 Copied

Andrew Mitchell

Support staff

December 6, 2024 at 17:12

Hello, Peter,

We hope this message finds you well.

We would like to inform you that we have made some changes to the file.
themes/xstore/framework/woo.php
These updates will also be included in the upcoming release. We kindly ask you to review the changes at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
8Theme Team

#426707 Copied

Peter

Participant

December 9, 2024 at 11:38

Hi Andrew,

Thank you for the updates.

We try to view several products to see the changes.

Upon checking:
When the bundle item is in-stock, there is NO status at all.
If the bundle is out-of-stocks, it has status of “Insufficient stock”

Is this how it supposed to be, based on your new updates?

For all the single items, still the same,
if with stocks, status is “In Stock”
if no stocks status is “Out-of-Stock”

Please see attached screenshots.

Files is visible for topic creator and
support staff only.

#426900 Copied

Andrew Mitchell

Support staff

December 9, 2024 at 16:49

Hello, Peter,

Regarding the product bundles, the stock status messages are generated by the “WooCommerce Product Bundles” plugin itself. Unfortunately, the plugin currently only provides the message “Insufficient stock.”

We can attempt to modify the plugin to include an additional message, such as “In Stock,” and replace the existing “Insufficient stock” message with “Out-of-Stock.” However, please note that this would require making changes directly to the plugin’s files.

It is important to mention that such modifications would prevent future updates of the “WooCommerce Product Bundles” plugin. Any updates to the plugin would overwrite the changes we make, resulting in the loss of the customizations.

If you would like us to proceed with these changes, we are happy to assist.

Best regards,
8Theme’s Team

#426950 Copied

Peter

Participant

December 10, 2024 at 14:17

Hi Andrew,

All good now.

Thank you so much!

All the best,

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