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Wrong layout and can’t see any images after importing theme

This topic has 8 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Linna

Participant

June 13, 2022 at 18:54

wrong layout and can’t see any images after importing theme

#325849 Copied Theme version: 8.2

7 Answers

Rose Tyler

Support staff

June 14, 2022 at 06:30

Hello,

Thanks for contacting us.
Was XStore Core plugin activated successfully? Also, make sure that all 3rd party plugins are disabled before the import. Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import. In this case, provide temporary wp-admin access, we will help you.
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Please do the reset and reply with temporary wp-admin and FTP access here. We will help you with the import. Provide URL of the desired demo version. Do you prefer Elementor or WPBakery?

Regards

#325872 Copied

Linna

Participant

June 14, 2022 at 07:39

wrong layout and can’t see any images after importing theme

Please contact administrator
for this information.

#325878 Copied

Rose Tyler

Support staff

June 14, 2022 at 07:49

Hello,

Use WordPress Database Reset plugin to clear the site content. Then provide temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
We will help you to import this demo – https://xstore.8theme.com/elementor/demos/marseille01/

Regards

#325879 Copied

Linna

Participant

June 14, 2022 at 12:59

temporary wp-admin access

Please contact administrator
for this information.

#325916 Copied

Rose Tyler

Support staff

June 14, 2022 at 13:35

Imported. Clear cache and check your site now.
Let us know if you need any further assistance.

Regards

#325925 Copied

Linna

Participant

June 14, 2022 at 16:07

Can’t work with elementor pro

Please contact administrator
for this information.

#325942 Copied

Rose Tyler

Support staff

June 15, 2022 at 06:58

Hello,

Why do you think you can’t work with elementor pro? Please provide an example, as I can see, elements of the Pro version can be used on pages, for example, Flip box – https://prnt.sc/ni2SPG-z3VPz

Regards

#325994 Copied
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