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Wrong number of products added to basket (#2)

This topic has 8 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Rose Tyler

saphiloche

Participant

August 26, 2016 at 10:06

Hi,

We updated to 2.9.2 this morning and unfortunately the issue we had with wrong number of products added to basket is back.
And just like last time, it happens only on a single product, not on “quick view”
So, like you told us last time, we turned off plugins one by one… but the issue still there 🙁

Thanks for your help, Regards,
Saphiloche

Please, contact administrator
for this information.

#137922 Copied

7 Answers

Eva Kemp

Support staff

August 26, 2016 at 11:39

Hello,

I don’t see the issue you described. I’ve added a product to cart and the number is shown correctly:
http://storage9.static.itmages.com/i/16/0826/h_1472207979_3187762_be1b7da177.png

Please clarify how to replicate it from our end.

Thank you.
Regards,
Eva Kemp.

#137937 Copied

saphiloche

Participant

August 26, 2016 at 12:53

Hi,

Sorry, I forgot to specify that it works fine when you make an order without being logged-in yet but it doesn’t work when you’re already logged-in and then you make an order…
See pictures below

Saphiloche

Please, contact administrator
for this information.

#137945 Copied

Eva Kemp

Support staff

August 26, 2016 at 14:58

Hello,

I disabled all 3rd-party plugins and added a product to cart. Number was correct.
Disable the plugins and after that check product order.

Regards,
Eva Kemp.

#137969 Copied

saphiloche

Participant

August 26, 2016 at 15:24

Hi,

Ok. We’ll try again to disable plugins one by one ; because we already did it this morning and it didn’t do nothing 🙁 so maybe we missed something…

We keep you in touch, regards,

Saphiloche

#137978 Copied

Eva Kemp

Support staff

August 26, 2016 at 16:35

Hello,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

#137988 Copied

saphiloche

Participant

August 31, 2016 at 12:27

Hi Eva,

At last we fixed the problem.
For the feedback, the responsable plugin is… “Popups – WordPress Popup” (v1.5.1).
We advised the author…

Regards,
Saphiloche

#138428 Copied

Rose Tyler

Support staff

August 31, 2016 at 12:45

Hello,

We’re glad to hear that issue was solved.

Regards,
Rose Tyler.

#138431 Copied
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Wrong number of products added to basket (#2)

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