Wrong number of products in the first row

Hello, Alex011,

Thank you for reaching out to us with your concern. We understand that consistency in your product catalog display is important for a professional look and feel of your online store.

Please go to Theme Options > WooCommerce > Product catalog > Categories Appearance > change “Apart from Products” to “Merged with Products” and check the result.

Thank you for your patience and cooperation.

Kind Regards,
8theme team

Hello, Alex011,

We kindly request that you furnish us with temporary wp-admin and FTP credentials so that we may conduct a thorough investigation of the issue you are experiencing

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Hello, Alex011,

We hope this message finds you well.

We would like to express our gratitude for your prompt response to our previous communication. However, we have noticed that the FTP access details were not included in your reply.

We kindly request that you provide us with the necessary FTP access credentials at your earliest convenience to facilitate the continuation of our work.

Thank you for your attention to this matter.

Kind Regards,
8theme team

Dear Alex,

We hope this message finds you well.

We have noticed that you are currently not utilizing a child theme on your website. To ensure the best practices for theme customization and updates, we would like to offer our assistance in activating a child theme for you.

Additionally, we kindly request that you insert the following code snippet into your child theme’s functions.php file:

add_action('wp_head', '_n2t_wp_head');
function _n2t_wp_head(){
    $paged = (get_query_var('paged')) ? get_query_var('paged') : 1;
    if(is_product_category() && $paged == 1){
        echo '<style>.tax-product_cat .products > .product.last:not(.product-category) {clear: both;}.tax-product_cat .row-count-4 .product:nth-child(4n+1) {clear: none !important;}</style>';
    }
}

This code is intended to enhance the functionality of your website. Should you require any assistance or have any questions regarding this process, please do not hesitate to reach out to us.

We are committed to providing you with the support you need and look forward to your response.

Best regards,
The 8Theme Team

I had the same problem. The code is almost solved the problem for me, the only thing that I have to change was the style tag, because it just echoed to the page as plain text, and not as css.

echo '<style>.tax-product_cat .products > .product.last:not(.product-category) {clear: both;}.tax-product_cat .row-count-4 .product:nth-child(4n+1) {clear: none !important;}</style>';

Dear @Kobak903,

We would like to express our sincere gratitude for your assistance in correcting the codes. Your contribution has been invaluable, and we have noted that the style tag has been successfully removed from the editor.

Thank you once again for your support.

Best Regards,
The 8Theme Team

Dear Alex011,

We kindly request that you implement the custom codes on your live website and verify their functionality at your earliest convenience.

Warm regards,
The 8Theme Team

Dear Alex,

We hope this message finds you well.

We’re writing to inform you that we have implemented modifications to the custom codes as follows:

add_action('wp_head', '_n2t_wp_head');
function _n2t_wp_head(){
    if(is_product_category()){
        $children = get_term_children(get_queried_object()->term_id, 'product_cat');
        $paged = (get_query_var('paged')) ? get_query_var('paged') : 1;
        if(!empty($children) && $paged == 1){
            echo '<style>.tax-product_cat .row-count-4 .product:nth-child(4n+1){clear:none!important}</style>';
        }
    }
}

Subsequent to these changes, the products appear to be displaying correctly on our end.

May I kindly request that you review the modifications at your earliest convenience and confirm whether everything is functioning as expected on your side?

Thank you for your attention to this matter. We look forward to your feedback.

Best Regards,
The 8Theme Team

Dear Alex,

We regret to inform you that we are experiencing issues with our custom codes at the moment.

For the time being, we kindly ask that you choose the “Merged With Product” option located within the WooCommerce Shop settings, specifically under Product Catalog > Category Appearance. You can refer to the following screenshot for guidance: https://prnt.sc/7iUsDAYNcpKH

Please be assured that this matter has been logged in our bug tracking system and we are committed to addressing it in a forthcoming update.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Dear @Alex011,

We invite you to stay updated with our latest news and offerings.

Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Dear Alex,

We hope this message finds you well.

We’re writing to inform you that our Development Team is diligently continuing their work to resolve the issue at hand. We appreciate your patience and understanding during this process.

Please rest assured that we will keep you updated with any progress or changes as they occur.

Thank you for your continued support.

Best regards,
The 8Theme Team