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Wrong position header in checkout screen

This topic has 4 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

Caique Lourenço

Participant

September 9, 2024 at 16:21

Hello,

in mobile and desktop, the header in checkout screen is with super margin when scrolling, and I could not fix in elementor, so I want help.

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#413736 Copied Theme version: 9.3.16

3 Answers

Tony Rodriguez

Support staff

September 10, 2024 at 05:47

Hello, @Caique Lourenço,

Thank you so much for purchasing our theme and contacting our support center.

We are currently experiencing difficulty accessing the backend of your website. To assist you effectively, we kindly request that you provide a valid wp-admin URL. Please ensure that this information is submitted through the private content area for security purposes.

Your cooperation in this matter will enable us to review your settings and provide the necessary support promptly.

Thank you for your attention to this request.

Best Regards,
8Theme’s Team

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Caique Lourenço

Participant

September 10, 2024 at 13:46

Hello,

Sorry, Tony.

the informed password and login I was used in another site.

the correct passwd and login is in private content area

thank you and sorry again

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for this information.

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Tony Rodriguez

Support staff

September 10, 2024 at 13:57

Hello, @Caique Lourenço,

Thank you for granting us access to your site’s wp-admin. We have thoroughly reviewed your website and are pleased to report that we did not find any issues.

We recommend that you clear your browser’s cache and revisit the site to see if the problem persists. For your reference, we have included a screenshot in the private content area.

Should the issue continue, please inform us of the specific screen sizes where the problem occurs. This information will enable us to conduct a more detailed investigation and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Tagged: checkout screen, fixing errors, header position, optimized checkout, user friendly, woocommerce, wordpress themes
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