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Wrong price display for product variations (Side Cart, Cart Summary and Checkout)

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Jack Richardson

Youcef

Participant

April 3, 2025 at 15:11

Hello,

I hope you’re doing well ?

I’m experiencing a pricing display issue with variable products.

Each product has two variations:

– Subscription at €59.90
– One-time purchase at €69.90

When one or both variations are added to the cart:

The total price is correct on the cart page and the checkout page BUT the side cart shows incorrect prices :

– The subtotal in the side cart is also incorrect.

Additionally, the cart summary table on the cart page and the order review section on the checkout page also fail to display the correct individual prices — they seem to fetch the price of only one variation instead of the one actually selected.

I’ve recorded a video showing this issue in action and will attach it.

Could you please investigate and let me know how to resolve this?

Thank you for your assistance,
Best regards,
Youcef

Please, contact administrator
for this information.

#439635 Copied Theme version: 9.4.9

7 Answers

Jack Richardson

Support staff

April 4, 2025 at 06:50

Hello @Youcef
Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Kind regards, Jack Richardson
The 8theme’s team

#439684 Copied

Youcef

Participant

April 4, 2025 at 11:04

Hello,

Thank you very much for your help.

We tested it on the other themes and it works, so I asked the subscription plugin developer and here is his response:

this issue occurs specifically with the subscription product. When the user selects the one-time purchase option, we update the cart item price accordingly. However, the theme continues to retrieve the price from the product meta stored in the database, rather than fetching the updated price from the cart. Ideally, it should obtain the price directly from the cart to reflect the correct amount based on the selected option.

Looking forward to hearing from you.

Sincerely,
Youcef

#439749 Copied

Jack Richardson

Support staff

April 4, 2025 at 14:25

Dear @Youcef,

I hope this message finds you well.

Could you kindly let us know which themes you have tested with? Additionally, we would greatly appreciate it if you could provide a video demonstrating the correct functionality of the updated products in the mini cart. This would help us better understand the expected default behavior.

It appears that the issue may be related to the Subscription plugin, and the developers have acknowledged it as a bug. If this is a known incompatibility, they might already have a solution available. Perhaps there is a relevant code snippet or a discussion thread on their support forum that addresses this issue?

We believe it would be more efficient to explore any existing solutions before involving our development team.

Thank you in advance for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

#439787 Copied

Youcef

Participant

April 4, 2025 at 14:40

Hello,

Thank you very much for your help.

We tested this on the 2025 WordPress theme.

I’ll make another video to show you how it works and get back to you.

I agree with you…

Thank you for your help.

Sincerely,
Youcef

#439789 Copied

Jack Richardson

Support staff

April 4, 2025 at 15:56

Hello @Youcef,

We appreciate your willingness to create another video to demonstrate how it works. We look forward to reviewing it and continuing to assist you further.

Thank you once again for your cooperation and kind words.

Best Regards,
8Theme’s Team

#439798 Copied

Youcef

Participant

April 8, 2025 at 09:53

Hello,

I’m getting back to you because the plugin developer replied as follows:

Reply this to theme developer and let me know their response

We’re updating the cart item prices using the correct WooCommerce hook, which ensures the prices are adjusted dynamically during the cart process. However, it seems the theme is pulling the product price directly from the product meta instead of using the price stored in the cart item data.

This method works fine for products with fixed prices, so the problem might not be obvious at first. But for products with dynamic pricing or any adjustments made during the cart process, this causes the displayed price to be inaccurate or leads to unexpected behavior.

We look forward to hearing from you.
Sincerely,
Youcef

#440163 Copied

Jack Richardson

Support staff

April 9, 2025 at 08:36

Dear @Youcef,

We hope this message finds you well.

We would like to kindly remind you that we have not yet received the video demonstrating the functionality in question using a default theme, such as Storefront, as requested in our previous response: https://www.8theme.com/topic/wrong-price-display-for-product-variations-side-cart-cart-summary-and-checkout/#post-439798.

We are awaiting your response with the requested video in order to better understand how the issue behaves and to verify whether it occurs with the default theme.

Thank you for your cooperation and for respecting our support time.

Best regards,
The 8Theme Team

#440245 Copied
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