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X-Kinsta-Cache causing massive performance issues, please help!!!

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

andpixels

Participant

October 21, 2023 at 14:34

HI 8Theme,

We’re getting this feedback from Kinsta hosting regarding why our site is so slow and apparently it’s due to all the elements that are NOT getting cached by your Xstore theme. Notes & screenshots below.

I believe you’ll need to address the issue with Cache as informed by my colleague earlier. You currently have Site Cache enabled on the site, however the request “BYPASS” the cache.

https://www.dropbox.com/scl/fi/szq2dkrw5j02xqizm5og8/cache-component-chart.png?rlkey=l0g00u676jafpy409z703g71y&dl=0

By default if the request contain query string (?), it’ll automatically bypassing the cache. When there are too many uncached request, it’ll impact your PHP workers and cause slowness or temporarily inaccessibility of the site.
I checked your access logs, and there are lots of request with query string (?), example like this

https://www.dropbox.com/scl/fi/27ljwqhwtk4akt8vezur7/access-logs.png?rlkey=rbhdi5o4eovrkjfnllj3nq8u3&dl=0

This seem related with how your site being built. When I go to shop page, I click on any color, and the URL automatically append query like this

https://www.dropbox.com/scl/fi/s8kxuslq6ebj9sfpdjzsd/colors.png?rlkey=8unouif61pls3y0asz9y963mg&dl=0

and this is bypassing the cache

https://www.dropbox.com/scl/fi/cxelgbwsw8lte8i8ny43t/bypassing.png?rlkey=lhidjmstvq67300v6506ege94&dl=0

Or click on any “Sort by” dropdown, and you can see the URL being appended with query string (?). I believe you might to check this with your developer if there’s way to decouple/workaround for this, as this might reduce the PHP worker consumption also

#371003 Copied Theme version: 9.2.1 WooCommerce version: 8.2.1

1 Answer

Rose Tyler

Support staff

October 23, 2023 at 07:23

Hello, Andpixels,

Thank you for getting in touch with us.

Please check how filters and sorting work when the default WooCommerce theme – Storefront is activated (Appearance > Themes).

For example – https://prnt.sc/obi3hOYviBMP
In case, this situation is not caused by our theme, we would recommend you to contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

#371134 Copied
Tagged: improving woocommerce performance, kinsta cache solutions, performance problems, speed optimization, woocommerce wordpress templates, wordpress website help, x-kinsta-cache issues
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