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X-STORE & BEROCKET AJAX FILTERS PROBLEM WITH MOBILE

This topic has 9 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

scorpio_x73

Participant

October 4, 2024 at 12:06

Hello, as you will see in the attached images, the filters that show on desktop dont show on mobile filters.
I use the same sidebar (you can see as the 1st filters shows but not the rest).
The first filter that shows in both is x-store filter, while the other ones that don’t show, are berocket ajax filters.
Do i miss something and they cannot show?
Is it an incompatibility problem?
How can i solve this?
I have the website fully updated.

Thanks in advance for your help,
Harris

Files is visible for topic creator and
support staff only.

#417132 Copied Theme version: 9.4.1

8 Answers

Rose Tyler

Support staff

October 4, 2024 at 12:45

Hello, scorpio_x73,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#417147 Copied

scorpio_x73

Participant

October 4, 2024 at 13:28

I have added the credentials

Please contact administrator
for this information.

#417165 Copied

Andrew Mitchell

Support staff

October 5, 2024 at 11:03

Hello, scorpio_x73,

Thank you for reaching out to us. We have noticed that the BeRocket filters are not visible within our mobile off-canvas sidebar. While we cannot guarantee support for all third-party plugins, we are committed to assisting you as much as possible.

If you could provide us with FTP access, we would be able to investigate the possibility of integrating support for BeRocket filters. We will proceed with this if the required changes are solely on our end.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#417309 Copied

scorpio_x73

Participant

October 6, 2024 at 09:38

Hi and thank you for your help in advance!
I made you an ftp account.

Please contact administrator
for this information.

#417412 Copied

Andrew Mitchell

Support staff

October 8, 2024 at 13:00

Hello, scorpio_x73,

We sincerely appreciate the access you have provided. We will ensure to keep you informed of any updates as they occur.

Best Regards,
8Theme’s Team

#417796 Copied

scorpio_x73

Participant

October 11, 2024 at 12:15

Hello,
Any updates on the problem?
Sincerely,
Harris

#418298 Copied

Andrew Mitchell

Support staff

October 11, 2024 at 15:11

Hello, scorpio_x73,

We would like to inform you that we have added compatibility with this part of the “BEROCKET AJAX FILTERS” plugin. Kindly check it at your convenience.

Please note that these changes will also be included in the next theme update.

Best regards,
8Theme Team

#418323 Copied

Andrew Mitchell

Support staff

October 11, 2024 at 15:45

Dear scorpio_x73,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#418329 Copied
Tagged: ajax filters, berocket, mobile issues, template problems, woocommerce, wordpress, x-store
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The issue related to '‘X-STORE & BEROCKET AJAX FILTERS PROBLEM WITH MOBILE’' has been successfully resolved, and the topic is now closed for further responses

X-STORE & BEROCKET AJAX FILTERS PROBLEM WITH MOBILE

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