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X-Store Big Problems with Menu, Thumbnais and Meta Description

This topic has 6 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

maveric2005

Participant

September 24, 2017 at 03:01

Hi.

First of all. If i want to change the menu the first thing i see is that when i want to add the Starting Page i see that this page is second time in this menu on the left. It seems that it apears 2 times. If i Add now a Page to the menu and klick Save the page disapears and now is a individual link without any linking in it.

If this failure apears nearly all Thumbnails are gone and i have to regenerate the thumbnails with a plugin.

And also the Meta description from the Starting Page is gone.

Whats the problem?
Sry for bad english

Please, contact administrator
for this information.

#173239 Copied Theme version: newest WooCommerce version: newest

5 Answers

Olga Barlow

Support staff

September 25, 2017 at 10:07

Hello,

1) I can’t login to your Dashboard to check what you are talking about because get error message http://prntscr.com/gpdn2s
Do you have this problem with our theme only? Have you tried to add the page and save menu with default WordPress theme? Do you get the same issue?
2) Theme can’t affect thumbnails. Did you use any third-party plugins? What actions did you do before this happened? Is everything ok now?
3) Do you use the third-party plugin to add meta description? Which one?

Regards

#173325 Copied

maveric2005

Participant

September 25, 2017 at 11:27

man you using the wrong url 🙂 its reifenstyle.de

2. After the problems apear i using a third party plugin to regenerate the thumbnails.

3. i using YOAST Seo plugin.

The isues come if i want to edit the menu.

#173336 Copied

maveric2005

Participant

September 25, 2017 at 12:04

but i reinstal now to test if its solved after this

#173340 Copied

maveric2005

Participant

September 25, 2017 at 12:28

not solved yet

#173346 Copied

Olga Barlow

Support staff

September 25, 2017 at 16:29

Hello,

I have enabled default WordPress theme and see the same problems even when all the plugins are disabled. You can enable default theme in Appearance > Themes and check by yourself. Seems this is something with your WP installation. I see that you have WP-Optimize plugin in the list of installed plugins. Maybe you have optimized something wrong and it caused the issue.
Anyway, we can help you only in case problem is related to theme files but if default WP option – menu – does not work with default WP theme we can do nothing because default WP options are out of the scope of our support.

Regards

#173365 Copied
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