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X-Store core plugin causing issues, Request Header Fields Too Large

This topic has 9 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

parshva

Participant

April 4, 2023 at 09:08

Hostgator support says the X-Core plugin is creating issues. Hostgator support says to talk with the theme developer. pls have a look.

Error shown:
Request Header Fields Too Large
The server refused this request because the request header fields are too large.

Please, contact administrator
for this information.

#352214 Copied Theme version: 9.03 WooCommerce version: 7.3.0

8 Answers

Rose Tyler

Support staff

April 4, 2023 at 09:19

Hello, Parshva,

Please provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#352220 Copied

Rose Tyler

Support staff

April 4, 2023 at 09:20

Hello, Parshva,

Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and then Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

#352221 Copied

parshva

Participant

April 4, 2023 at 11:23

ftp details

Please contact administrator
for this information.

#352248 Copied

Rose Tyler

Support staff

April 4, 2023 at 12:12

Hello, Parshva,

Thank you for the response.

Please update the theme and Core plugin.

After that please let us know where exactly we can find this error:
“Error shown:
Request Header Fields Too Large
The server refused this request because the request header fields are too large.”

Kind Regards,
8theme team

#352255 Copied

parshva

Participant

April 4, 2023 at 13:10

Have updated the theme and then the core plugin. Facing issue in static block (edit with elementor) – The preview could not be loaded. error 502 click here for previed debug. On clicking it then get 502 /bad Gateway error.

#352262 Copied

Rose Tyler

Support staff

April 4, 2023 at 13:15

Hello, Parshva,

Thank you for the response.

Please read this article – https://elementor.com/help/502-error-when-i-try-to-edit-with-elementor/#:~:text=If%20you%20get%20a%20502,the%20Elementor%20editor%20loader%20method.

Kind Regards,
8theme team

#352264 Copied

parshva

Participant

April 4, 2023 at 13:45

Did it, but same result. Elementor error even after enabling and editing htaccess file.

Please help us out, on a deadline and client is getting anxious

#352270 Copied

Rose Tyler

Support staff

April 4, 2023 at 17:11

Hello, Parshva,

The 502 problem is caused by something in My account menu on your site – https://prnt.sc/eA0736qQuLKQ
When we disable this menu https://prnt.sc/v9f7siDM-NVV (because it is in the header and brakes all pages where is shown), then all pages work fine, but not the My account page. We’ve checked and see that the problem on this page persists even with another theme activated, so this situation is not caused by XStore. Please watch the video by a link in the Private Content area.
Once you fix the my-account menu problem with a default theme (for example default WooCommerce theme – Storefront), it will work fine with our theme also, so you need to find out what changes you made to the mentioned menu or contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Please contact administrator
for this information.

#352312 Copied
Tagged: fields, header, issues, large, plugin, woocommerce, wordpress, x-store
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