X-store Core Plugin causing problems on my page

This topic has 4 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

  • Avatar: fatih durmus
    fatih durmus
    Participant
    November 18, 2021 at 15:25

    When I activate the plugin the pages don’t seem right, and I can’t see the header and the footer for some reason. I can’t understand what is the main problem. I have tried many things, like deactivating the plugins or PhP updates, etc. I need urgent help on this.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2021 at 20:32

    Hello,

    Did you update theme from the old version or you just install that?

    Regards

    Avatar: fatih durmus
    fatih durmus
    Participant
    November 22, 2021 at 16:19

    Hi, I have updated the theme from the old version.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 16:40

    Hello,

    Could you, please, restore backup of your site before the update? After that Reply back and provide us with FTP access to your site. We’ll help you with the update. I suppose that you updates the site from the too old version and that’s the reason of the problem.

    Regards

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